Retail Merchandise Specialist - Dresses/Modern Sportswear

Essential Duties & Responsibilities:

• Greet and acknowledge all customers, ensuring a positive shopping experience and maintain the highest degree of customer service every day. Develop and foster positive relationships with customers to ensure return business.
• Assist customers and stylists by utilizing extensive knowledge of department merchandise, including fit, styling and trends.
• Ability to balance multiple customers in a fast-paced environment.
• Maintain a strong and active presence on the selling floor. Ensure presence on floor during peak sale hours of 11AM – 4PM, consistently driving business.
• Educate stylists by conducting product knowledge meetings, emailing stylists pictures of new receipts, sharing updates on best sellers and trends.
• Drive trunk show sales for assigned departments.
• Assist with styling, fittings and presentations for in-store and off-site events.
• Ability to work store events, varied hours/days, including nights, weekends and holidays as needed.
• Assist stylists with pulling stock and locating merchandise.
• Timely assimilation of new merchandise onto the sales floor with correct tagging and worked into back stock areas. Maintain inventory and stock room organization.
• Provide Front Desk/POS backup and support as the needs of the business dictate.
• Follow up and complete Slack requests in a timely manner.
• Completion, accuracy and timeliness of markdowns, transfers & RTVs.
• Ensure consistent company email communication and follow up.
• Assist with recurring physical inventory, as requested.
• Ensure the department is clean, neat and organized; adhere to merchandising and presentation standards.
• Maintain professional and supportive relationship with fellow team members, providing backup sales and support as the needs of the business dictate.
• Additional responsibilities may be added as the needs of the business evolve.

Qualifications:

• 3 years previous retail experience in a luxury environment preferred.
• Experience in working in a commissioned environment preferred.
• Experience in building clientele.
• Excellent organizational skills and ability to prioritize tasks.
• Highly motivated and results driven.
• Excellent communication skills.
• Ability to direct and resolve customer service issues, etc.
• Basic computer skills.
• Maintain a fashionable and daily styled personal appearance.

Education:

• High School education or equivalent.

Tootsies is an Equal Opportunity Employer.