What are the responsibilities and job description for the Automotive Service Advisor position at Toole's Garage Stockton?
Job Summary
Join our dynamic automotive team as a passionate and energetic Automotive Service Advisor! In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and excellent communication skills will help guide clients through the service process, recommend necessary repairs, and ensure a smooth, positive experience. Your mechanical knowledge and familiarity with automotive diagnostics will empower you to accurately assess customer needs and collaborate effectively with technicians. This position offers an exciting opportunity to combine customer service excellence with automotive expertise, ensuring every vehicle leaves our facility in top condition.
Duties
- Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
- Explain repair procedures, estimate costs using estimating software, and recommend additional services through upselling techniques
- Write detailed service orders and communicate repair specifications clearly to technicians
- Coordinate with mechanics to provide accurate estimates for automotive repairs, including diagnostics, transmissions, brakes, suspension, tire services, oil changes, and collision repairs
- Manage customer interactions professionally, providing updates on vehicle status and ensuring satisfaction throughout the service process
- Handle cash transactions accurately while maintaining high levels of customer trust and integrity
Requirements
- Proven experience as an Automotive Service Advisor or in a similar auto service management role
- Strong mechanical knowledge with hands-on experience in automotive diagnostics, repairs, and maintenance procedures
- Dealership experience or background is highly desirable
- Excellent customer service skills with the ability to communicate technical information clearly and effectively
- Knowledge of various automotive systems including air brakes, shocks & struts, alignment, diesel engines, transmissions, suspension components, and tire services
- Ability to upsell additional services confidently while maintaining integrity
- Valid driver’s license with a clean driving record; driving experience is essential
- Ability to handle cash transactions accurately and responsibly
Join us as an Automotive Service Advisor where your enthusiasm for cars combined with your dedication to excellent customer service will drive success! We’re committed to supporting your growth in the automotive industry by providing a vibrant work environment filled with opportunities for professional development.
Pay: $30.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Retirement plan
Work Location: In person
Salary : $30 - $35