Front of House Team Member

Tony’s Tacos – Front of House Team Member

Reports To: Shift Leader

Role Purpose

As a Front of House Team Member, you are the face of Tony’s Tacos. From the moment a guest walks in to the moment they leave, you create the experience.

You bring the energy, move with urgency, and take pride in every order you serve. At Tony’s, we don’t just serve food — we create moments.

Core Responsibilities

Guest Experience

• Greet every guest within 5 seconds with eye contact and energy
• Use friendly, natural language — never robotic
• Know the menu and guide guests with confidence
• Ensure orders are accurate, fast, and complete
• Handle issues with a positive attitude — involve a manager when needed

Cleanliness & Organization

• Keep your station clean, stocked, and ready at all times
• Maintain dining area cleanliness throughout the shift
• Follow all opening, shift, and closing cleaning duties

Speed & Hustle

• Move with purpose — there is always something to do
• Stay focused during rushes — speed matters, but accuracy matters more
• Be proactive — don’t wait to be told what to do

Teamwork

• Support your teammates once your station is handled
• Communicate clearly with kitchen and managers
• Bring positive energy — it impacts the entire team

Appearance & Standards

• Arrive in full, clean uniform (polo tucked in, no Crocs)
• Maintain neat hair, clean nails, and minimal jewelry
• Wear your name tag proudly

FOH Stations & Responsibilities

All FOH Team Members are expected to be trained and capable of working each station below.You are expected to move between stations based on business needs.

1. Register & Order Taking

• Greet every guest within 5 seconds with energy and eye contact
• Take orders quickly, accurately, and confidently
• Guide guests through the menu and suggest add-ons (drinks, combos, extras)
• Repeat orders when necessary to ensure accuracy
• Handle payments efficiently and correctly
• Maintain a clean and organized register area

2. Packing & Expediting

• Read tickets carefully and assemble orders accurately and completely
• Double-check all items before handing off
• Communicate clearly with the kitchen on missing or delayed items
• Ensure food presentation meets Tony’s standards
• Call out orders clearly and hand off with energy

3. Drinks Station

• Prepare all beverages quickly and consistently (sodas, margaritas, specialty drinks)
• Follow all recipes and portion standards
• Keep the station fully stocked at all times
• Maintain cleanliness and organization throughout the shift

Tony’s Golden Rules

• Be fast, friendly, and focused
• Keep your station cleaner than you found it
• We are one team — there is no “not my job”
• Guests see everything — take pride in every detail

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid training

Work Location: In person

Salary : $17 - $20