Assistant Service Manager-Kona

Job Summary:

Example: The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”. 

Supervisory Responsibilities:

• Helps Recruit, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations. 
• Handles discipline and termination of employees in accordance with company policy.

Essential job responsibilities:

• Assists Service Manger to monitor the net profitability of department and makes necessary changes to ensure profitability.
• Assists Service Manager to forecasts goals and objectives for the department and strives to meet or exceeds them. Meets forecasted net profit projections.
• Hires, trains, coaches, counsels, and monitors the performance of all service department staff.
• Assist Service manager to prepare and administer an annual operating budget for the service department.
• Attends managers' meetings. Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys including Factory controls and processes.

Additional Responsibilities: Adhere to the Tony Group Standards

• SMILE: be positive and respectful to everyone
• GREET: greet everyone within five feet
• HELP: help every guest or find someone who can
• THANK: remember to always thank the guest
• GOLD: Go for Gold (Grand Opening Look, Daily)

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Valid driver’s license and clean traffic abstract are required.

Education and Experience:

High school diploma or equivalent or Bachelor’s degree and one to two years related experience and/or training; or equivalent combination of education and experience.

At least two years related industry experience required.

Physical Requirements:

Examples:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.