What are the responsibilities and job description for the Personal Lines Insurance Account Manager position at Tonry Insurance Group, Inc.?
We know you have choices. People with personal lines insurance experience are in high demand! Let us demonstrate why you should consider a position with Tonry Insurance Group.
About Us: Tonry Insurance Group, Inc. is a full-service, independent insurance agency offering customized solutions for personal and business insurance. We provide personalized, professional service throughout the Greater Boston area and beyond with two convenient locations, Grossman Drive in Braintree, MA and Bedford Street in Lexington, MA. Tonry has served New England insurance clients since 1926 with competitive product pricing from a wide range of local, regional, and national insurance companies. Tonry Insurance Group specializes in bonding and insuring contractors of all types and sizes.
We understand the importance of balancing life with work and dependability in the workplace. Many of our customers and employees have been with us for over twenty years, with some customers going back generations. Speaking of generations, we are a third generation family-owned business with the fourth generation on board!
As a proud member of Renaissance Alliance Insurance Group, we have access to plenty of insurance companies to find the best fit for our customers. Our agency has kept up with technology and the increasing demands and resources of our customers. We believe in educating our staff and providing the tools needed to achieve growth and success in your career.
Job Description: We are looking for an experienced Personal Lines Insurance Account Manager to oversee a portfolio of assigned customers, develop new business from existing customers, and provide outstanding service for the daily needs of our customers. Our Account Managers are responsible for all aspects of servicing their customers, providing one point of contact. Support staff are in place for processing behind the scenes and our Account Managers provide back-up and support to each other as needed.
Duties
- Create and maintain relationships with existing customers
- Serve as the lead point of contact for all customer account management matters
- Prepare renewals, endorsements, and confirmations to customers
- Assist customers with reporting and settling claims
- Investigate and answer billing questions
- Research coverage and rates to provide choices for our customers
- Welcome and foster opportunities to acquire new customers and round out existing accounts by marketing, quoting, and delivering proposals
- Create and maintain relationships with our insurance company partners
- Deliver superior customer service while adhering to guidelines and workflows
- Be eager to expand your skills and knowledge
Requirements
- Current MA Individual Insurance License or willingness to obtain
- Minimum 3 years of experience in property & casualty insurance
- Strong computer skills — experience using AMS360 and DocSTAR is a plus
- Comfortable with interacting with clients and colleagues using online video meetings
- Excellent phone communication skills
- Superior organizational and communication skills, flexibility, an eye for detail, and an ability to work independently
- Self-motivating, client-caring, and team-oriented
- Strong time management skills, ability to prioritize, and be efficient
Join us as we strive for excellence in delivering exceptional service and innovative solutions to our clients!