Patient Navigator

Job Overview

The Onsite Patient Navigator serves as the primary resource for patients, helping them successfully navigate the healthcare system before, during, and after their office visits. This role provides personalized support by coordinating care, addressing barriers to treatment, facilitating communication between patients and the care team, and ensuring patients receive timely, high-quality services. The Patient Navigator works collaboratively with physicians, clinical staff, administrative personnel, and community resources to improve patient outcomes, satisfaction, and continuity of care.

While the position is primarily onsite to support patients during office visits and facilitate in-person care coordination, there may be opportunities for a hybrid schedule, with select remote workdays based on operational needs, performance, and organizational policies. Remote responsibilities may include patient outreach, care coordination, appointment scheduling, follow-up calls, and documentation.

Essential Duties and Responsibilities

• Serve as the primary point of contact for assigned patients throughout their care journey.
• Introduce eligible patients to Care Management (CM) programs, explain program benefits, answer questions, and facilitate enrollment in collaboration with the clinical care team.
• Coordinate appointments, diagnostic testing, specialist referrals, and ancillary services.
• Educate patients about office procedures, treatment plans, medications, referrals, preventive care, and follow-up recommendations.
• Provide one-on-one education on the proper use of home monitoring equipment, including blood pressure monitors, blood glucose meters/continuous glucose monitoring systems (CGMs), pulse oximeters, weight scales, and other physician-recommended devices. Reinforce the importance of accurate home monitoring and reporting results to the care team.
• Assist patients in understanding chronic disease management strategies for conditions such as hypertension, diabetes, heart disease, and other chronic illnesses.
• Identify and help resolve barriers to care, including transportation, financial concerns, insurance issues, language barriers, health literacy, and social determinants of health.
• Assist patients with obtaining prior authorizations, financial assistance resources, and community support services when appropriate.
• Monitor patient progress and ensure completion of recommended treatments, screenings, referrals, and follow-up appointments.
• Conduct outreach to patients regarding missed appointments, preventive care, chronic disease management, and care gap closure initiatives.
• Collaborate with physicians, nurses, medical assistants, care coordinators, and office staff to develop individualized care plans.
• Maintain accurate documentation of patient interactions, education provided, care coordination activities, and patient outcomes within the electronic health record (EHR).
• Ensure compliance with HIPAA and all applicable federal, state, and organizational privacy regulations.
• Provide compassionate, culturally competent support while promoting patient engagement, self-management, and adherence to treatment plans.
• Participate in quality improvement initiatives designed to improve patient outcomes, patient satisfaction, and population health metrics.
• Perform additional duties as assigned.

Required Qualifications

• High school diploma or equivalent required; Certification as a Patient Navigator, Community Health Worker, Medical Assistant, or other related healthcare certification.
• Minimum of two years of experience in a physician office, ambulatory care, care coordination, case management, patient advocacy, or a related healthcare setting preferred.
• Knowledge of medical terminology, chronic disease management, insurance processes, and healthcare systems.
• Experience using electronic health records (EHR).
• Excellent communication, teaching, and interpersonal skills.
• Strong organizational, problem-solving, and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and professionalism.

Preferred Qualifications

• Experience with Care Management programs, Chronic Care Management (CCM), Transitional Care Management (TCM), Remote Patient Monitoring (RPM), or value-based care initiatives.
• Experience educating patients on the use of home health monitoring equipment.
• Bilingual abilities are a plus.

Core Competencies

• Patient advocacy
• Care coordination
• Patient education and health coaching
• Chronic disease management support
• Compassion and empathy
• Critical thinking and problem-solving
• Effective communication
• Team collaboration
• Cultural sensitivity
• Organization and attention to detail
• Customer service excellence
• Adaptability

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of computers, telephones, and other office equipment.
• Ability to occasionally lift up to 25 pounds.
• Ability to move throughout the office to assist patients and staff.
• Ability to demonstrate the proper use of patient monitoring devices during education sessions.
• Must have a home office, mobile phone, and computer with security requirements met.
• Ability to speak, hear, and comprehend both written and verbal communications.
• Internet Speed Minimum of 100 Mbps download and 10–20 Mbps upload
• Typing/data entry of 45 WPM

Work Environment

• Primarily based in a physician office or ambulatory care setting.
• May be eligible for a hybrid work schedule, with designated remote workdays based on practice needs and leadership approval.
• Regular business hours with occasional flexibility based on patient or practice needs.
• Frequent interaction with patients, caregivers, physicians, and multidisciplinary healthcare professionals.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

$20-$30 per hour depending on experience.

Pay: $20.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• physician office, ambulatory care, or care coordination: 2 years (Required)
• electronic health records (EHR): 1 year (Required)

Work Location: Hybrid remote in Wellesley, MA 02482

Salary : $20 - $30