Intake Coordinator

Position Summary:

The Intake Specialist is responsible for communicating with members, providers, and other contacts necessary to meet the member’s needs. This may include recording the member’s personal details, checking their eligibility, obtaining any additional health insurance information the member can provide, gathering their medical histories, documenting the outcome and interactions of each inbound or outbound call within the medical management system. The Intake Specialist will also be responsible for printing and disbursing written correspondence in accordance with plan policies.

A successful Intake Specialist should be highly organized and detail-oriented with excellent interpersonal skills, with a strong aptitude for great customer service.

Job Duties and Responsibilities:

1) Receives inbound or places outbound calls relating to the member’s individual needs

2) Completes all required non-clinical documentation within the medical management system

3) Verifies the member’s medical insurance coverage and benefits

4) Assists with outreach and member questions/needs

5) Answering phone and email inquires

6) Addresses complaints and/or concerns

7) Performs clerical work, such as ensuring files are appropriately saved with the system and faxing

8) Preparing cases in the medical management system

9) As it pertains to their key functions, the Intake/Fulfillment Coordinator maintains the flow and processing of information within the medical management system to ensure compliance with:

a) Turn-around times

b) Appropriate documentation as it is captured in the system

c) Prints appropriate written notifications and required attachments to ensure timely placement in the mail

Skills and Qualifications:

· Strong affinity for customer service.

· Excellent organizational and time-management skills.

· Great communication and interpersonal skills.

· Proficient computer literacy.

· Ability to work in a fast-paced environment.

· High standard for work ethics demonstrated by minimal errors and absenteeism.

· Must be able to work independently, be highly organized and able to manage multiple activities simultaneously.

· Must be able to write and speak clearly and effectively to members, providers, superiors, peers and staff. Must be able to maintain a high degree of professionalism in difficult situations.

· Knowledge of the managed care/ health care industry is necessary especially around requests for referrals and authorizations

· Education: High School Diploma or GED

· Experience as an Intake/Fulfillment Coordinator preferred or similar duties such as: Hospital or Physician’s office Intake, Utilization Management Intake, other Health Care/Health Plan experience

Job Type: Full-time

Salary: From $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: On-Site

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Work Location: In person

Salary : $20 - $25