Senior Deposit Operations Specialist

The Senior Deposit Operations Specialist is a senior individual contributor within the Deposit Operations department who supports operational effectiveness, regulatory compliance, and team development across all deposit product areas. This role provides subject matter expertise, workflow coordination, and guidance on complex deposit activities, while serving as a liaison between Deposit Operations and key internal partners. The position plays a critical role in process improvement, quality assurance, issue resolution, and knowledge sharing to ensure accurate, efficient, and compliant deposit operations.

• Deposit Operations Oversight and Expertise
  • Provide guidance on complex deposit products including escrow, IRA/HSA, IOLA/IOLTA, and abandoned property
  • Perform and support advanced operational tasks as needed across Deposit Operations
• Compliance, Controls, and Risk Management
  • Ensure adherence to internal procedures and regulatory requirements
  • Support audits, legal inquiries, external agency requests, and regulatory outreach
• Workflow Coordination and Performance Management
  • Assist with daily workflow coordination and task prioritization
  • Track, analyze, and report operational metrics to support accuracy and efficiency
• Process Improvement and Documentation
  • Develop, maintain, and distribute procedures and operational documentation
  • Participate in system testing, enhancements, and cross-functional projects
• Team Support and Escalation Management
  • Serve as an escalation point for deposit operations issues
  • Mentor team members and support training and knowledge transfer initiatives

• High School Diploma or equivalent required; Associate’s or Bachelor’s Degree in a business-related field preferred.
• Minimum of five years of banking or deposit operations experience with progressively advanced responsibilities.
• Demonstrated expertise in core deposit operations, including account maintenance, exception processing, reporting, compliance activities, and regulatory requirements.
• Proven ability to manage complex operational activities such as legal orders, account analysis, deceased depositor notifications, and abandoned property processes.
• Strong analytical, problem-solving, and communication skills with a high degree of attention to detail.
• Proficiency with Microsoft Office applications and core banking systems.
• Ability to lead by example, support team performance, and remain effective in a fast-paced environment.
• Specialized deposit-related certifications (e.g., IRA/HSA) preferred.

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

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