Deposit Operations Specialist II

The Deposit Operations Specialist II supports complex deposit operations functions to ensure accurate processing, regulatory compliance, and high-quality service delivery. This role requires advanced operational expertise, cross-functional collaboration, and subject matter knowledge in designated focus areas such as Deposit Escrow, IRA/HSA, and Abandoned Property. This position contributes to operational excellence by maintaining data integrity, supporting audits and reporting, providing guidance to internal teams, and identifying opportunities for process improvement while ensuring compliance with internal policies and applicable regulations.

• Deposit Operations Execution and Oversight
• • Perform complex deposit operations with accuracy, timeliness, and attention to detail
  • Support audits, reporting, and documentation efforts across assigned functions
• Regulatory Compliance and Risk Management
• • Ensure compliance with internal policies, regulatory requirements, and IRS guidelines for assigned products
  • Manage due diligence, escheatment processes, and legal or regulatory inquiries as applicable
• Product and Subject Matter Support
• • Serve as a resource for specialized products including escrow, IRA/HSA, IOLA/IOLTA, and abandoned property
  • Provide guidance and technical assistance to branches, call centers, and internal partners
• Training, Documentation, and Collaboration
• • Develop and maintain procedures, training materials, and reference documentation
  • Partner with IT, Marketing, Legal, Audit, and other internal teams on system updates, testing, and initiatives
• Process Improvement and Quality Assurance
• • Identify process gaps, recommend enhancements, and support implementation of operational

• High School Diploma or equivalent required; Associate’s Degree in a business-related field preferred
• Minimum of three years of banking or relevant financial services operations experience, with demonstrated proficiency in deposit operations
• Advanced knowledge of account maintenance, regulatory requirements, and complex operational processes
• Strong analytical, problem-solving, and professional communication skills
• Proficiency with Microsoft Office applications and core banking systems
• Ability to work independently and collaboratively in a deadline-driven, fast-paced environment
• Commitment to accuracy, quality, and exceptional internal and external client support
  Specialized certifications related to IRA, HSA, or other assigned products preferred

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

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