Fraud Quality Assurance and Controls Supervisor

Overview

The Fraud Quality Assurance and Controls Supervisor is responsible for overseeing the quality and integrity of fraud detection and prevention activities across the organization. This role ensures that fraud-related processes, alerts, investigations, and SAR filings meet regulatory and internal standards. The Supervisor will lead quality assurance reviews, control testing, and documentation efforts, and will collaborate with internal teams to enhance fraud mitigation strategies and ensure compliance with applicable regulations.

Responsibilities

• Supervise and conduct quality assurance reviews of fraud analyst actions, including SAR/No SAR filings, ensuring accuracy, timeliness, and regulatory compliance.
• Monitor and evaluate internal controls related to fraud detection and identity theft processes; recommend and implement enhancements.
• Maintain and update fraud-related process documentation, including procedures, workflows, and control matrices.
• Support periodic testing and validation of fraud detection systems (e.g., Verafin), ensuring rule effectiveness and system integrity.
• Collaborate with the Fraud Operations Manager to develop and refine fraud performance metrics and dashboards.
• Assist in training fraud analysts and other staff on fraud detection procedures, red flags, and compliance requirements.
• Serve as a liaison with AML/CFT Compliance, IT, and other departments to ensure alignment of fraud controls and reporting.
• Participate in fraud risk assessments and contribute to the development of mitigation strategies for emerging threats (e.g., synthetic identity, Zelle fraud).
• Ensure second-line oversight and documentation of fraud-related controls and procedures.
• Support internal and external audits and regulatory examinations related to fraud operations.
• Maintain awareness of industry trends and regulatory changes affecting fraud and identity theft controls.
• Perform other duties as assigned.
  
  

Qualifications

• Associates Degree or six (6) years of progressively responsible experience in fraud prevention, detection and investigations within financial institutions required.
• Professional certifications such as Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI), or Certified Cyber Crime Investigator (CCCI) are highly desirable.
• Ability to learn, perform and train complex processes to meet specific procedures, policies and regulations that govern the company.
• Strong investigative skills with the ability to analyze complex situations, identify suspicious activities, and make sound decisions. In-depth understanding of relevant regulations, including those related to fraud prevention, consumer protection, and financial security
• Demonstrated ability to lead, coach, and develop others, fostering a culture of continuous learning and improvement.
• Proficient in using banking software, fraud detection tools, and other relevant technological platforms
  
  

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals
  
  

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

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Pay Range

USD $71,000.00 - USD $81,000.00 /Hr.