Fraud Detection Specialist

Overview

Responsible for identifying, investigating, and mitigating potential fraud and identity theft risks through the analysis of transactional activity and account behavior. Utilizes fraud detection systems and investigative tools to assess suspicious activity, support case resolution, and provide actionable recommendations. Contributes to the organization’s fraud prevention efforts by identifying emerging trends, ensuring accurate documentation, and supporting regulatory reporting requirements.

Responsibilities

• Fraud Detection and Risk Mitigation – Proactively identify, assess, and mitigate potential fraud and identity theft risks through transaction monitoring, data analysis, and investigative practices.
• Investigations and Case Resolution – Conduct thorough investigations and provide well-supported recommendations to resolve suspicious activity and minimize organizational loss.
• Regulatory Compliance and Reporting – Ensure accurate and timely completion of required regulatory filings, including Suspicious Activity Reports (SARs), in accordance with established policies and standards.
• Intelligence Gathering and Trend Analysis – Identify emerging fraud patterns and trends through data analysis and collaboration with internal and external partners to strengthen fraud prevention strategies.
• Stakeholder Collaboration and Communication – Partner with internal departments and external institutions to validate information, share insights, and support a coordinated approach to fraud detection and prevention.
  
  

Fraud Monitoring and Detection

• Review alerts generated by fraud detection systems and analyze account and transaction activity
• Utilize data, reports, and investigative tools to identify and assess potential fraudulent behavior
  
  

Investigations and Case Management

• Conduct detailed investigations using internal and external data sources
• Document findings, maintain case files, and support loss reporting and resolution activities
  
  

Regulatory Reporting and Compliance

• Prepare and submit Suspicious Activity Reports (SARs) in accordance with regulatory requirements
• Ensure investigations and documentation meet audit and compliance standards
  
  

Collaboration and External Engagement

• Communicate with internal stakeholders, branches, and external financial institutions
• Partner with fraud and financial crimes units to validate fraud activity and identify trends
  
  

Reporting and Continuous Improvement

• Prepare investigative summaries and reports for management and stakeholders
• Identify patterns, trends, and opportunities to enhance fraud detection processes and tools
  
  

Qualifications

• High School Diploma required, additional education in criminal justice, finance, business, or a related field preferred
• Minimum of three years of experience in fraud detection, investigations, or financial crimes within financial services or a related industry
• Relevant professional certifications (e.g., CFS, CFE, CFRS) preferred
• Strong knowledge of fraud risks across multiple payment channels, including check, ACH, wire, mobile deposit, and debit/credit card transactions
• Solid understanding of banking operations and regulatory expectations related to fraud and financial crimes preferred
• Demonstrated ability to analyze data, identify trends, and evaluate transactional patterns
• Strong organizational skills with the ability to manage multiple investigations simultaneously and meet deadlines
• Effective interpersonal and communication skills with the ability to collaborate across internal and external stakeholders
• Proficiency in Microsoft Office applications, including Excel and Word
  
  

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals
  
  

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

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Pay Range

USD $29.00 - USD $34.00 /Hr.