Site Manager in Training

Site Manager in Training - Grand Rapids Area

Working at Tommy’s Express Car Wash means stepping into a world of growth, energy, and endless opportunity! It’s your chance to lead an amazing team, create unforgettable guest experiences, and thrive in a fast-paced, high-performance environment. With new Tommy’s locations launching across the country, there’s never been a better time to jump in and make your mark. Come be part of something big!

We’re looking for a Manager-in-Training to join our team. As a Manager-in-Training, you’ll dive into the action and learn exactly what it takes to operate a top-tier Tommy’s Express location. Through Tommy University and a personalized development track, you’ll be coached by seasoned mentors and build the leadership, operations, and guest experience skills that set our leaders apart.

Position Responsibilities (upon completion of the Manager-in-Training program):

• The position is responsible for protecting profitability, growing the business, and confidently representing the company.
• You will oversee daily operations—including shifts, scheduling, delegation, compliance, and policy maintenance.
• You will lead and develop all leaders and team members on site through strong communication, training, and performance management.
• This role includes hiring top talent, setting clear goals, and professionally handling HR or disciplinary matters.
• You will ensure the site remains safe, clean, and well-maintained while delivering exceptional guest experiences.
• You will manage invoices, paperwork, POS systems, and monthly inspections with accuracy.
• You will drive top-tier KPIs, uphold Tommy’s standards, and champion the Unlimited Club.
• You will serve as the face of the company and take on any tasks that support the business and its guests.

What can Tommy's offer you?

• Enjoy competitive base pay with annual profit-sharing potential.
• Receive full health, dental, vision, life, disability, and employee assistance benefits.
• Take advantage of a 401k match and complimentary financial planning services.
• Benefit from paid time off and paid holidays.
• Grow your skills through continued education and tuition assistance.
• Advance with a strong learning and development program.
• Unlock significant internal growth opportunities for motivated, high-performing team members.
• Thrive in a fun, energetic, family-oriented culture focused on team morale.
• Be part of a rapidly growing nationwide brand.

Position Qualifications & Candidate Attributes:

• A high school diploma or equivalent training and experience is required, along with 3–5 years of managerial or related leadership experience.
• Candidates should be tech-savvy, proficient in Microsoft Office, and comfortable navigating database systems.
• Strong written and verbal communication skills are essential.
• A process-driven mindset and the ability to collaborate across all levels and departments are required.
• Excellent organization, time management, multitasking, and prioritization skills are critical.
• You must be adaptable, resourceful, and capable of making smart, data-backed decisions.
• Integrity, dependability, urgency, and a drive for results are key.
• A passion for exceptional customer care and a positive, can-do attitude are must-haves.
• Strong initiative and the instinct to spot gaps—and fill them—will set top performers apart.

Work Environment and Physical Demands

This role operates in a dynamic retail car wash environment with hours from 7:00am to 9:00pm, Monday through Sunday, and may involve travel to other TXO locations for training or support.

To successfully perform the essential functions of this job, team member must be able to:

• work and commute in all weather conditions while effectively communicating and collaborating with others
• frequently walk, stand, bend, twist, climb, reach, and handle equipment
• work in a fast-paced environment, multitask daily, operate heavy and technical equipment, lift up to 50–70 lbs, and safely use tools, ladders, and measuring devices
• comfortably work with vibrating tools and louder-than-normal conditions while staying agile and focused throughout each shift

Overview of Tommy Enterprises Companies:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.