Site Manager in Training

Site Manager in Training - Grand Rapids Area

Working at Tommy’s Express Car Wash means stepping into a world of growth, energy, and endless opportunity! It’s your chance to lead an amazing team, create unforgettable guest experiences, and thrive in a fast-paced, high-performance environment. With new Tommy’s locations launching across the country, there’s never been a better time to jump in and make your mark. Come be part of something big!

We’re looking for a Manager-in-Training to join our team. As a Manager-in-Training, you’ll dive into the action and learn exactly what it takes to operate a top-tier Tommy’s Express location. Through Tommy University and a personalized development track, you’ll be coached by seasoned mentors and build the leadership, operations, and guest experience skills that set our leaders apart.

Position Responsibilities (upon completion of the Manager-in-Training program):

• The position is responsible for protecting profitability, growing the business, and confidently representing the company.
• You will oversee daily operations—including shifts, scheduling, delegation, compliance, and policy maintenance.
• You will lead and develop all leaders and team members on site through strong communication, training, and performance management.
• This role includes hiring top talent, setting clear goals, and professionally handling HR or disciplinary matters.
• You will ensure the site remains safe, clean, and well-maintained while delivering exceptional guest experiences.
• You will manage invoices, paperwork, POS systems, and monthly inspections with accuracy.
• You will drive top-tier KPIs, uphold Tommy’s standards, and champion the Unlimited Club.
• You will serve as the face of the company and take on any tasks that support the business and its guests.

What can Tommy's offer you?

• Enjoy competitive base pay with annual profit-sharing potential.
• Receive full health, dental, vision, life, disability, and employee assistance benefits.
• Take advantage of a 401k match and complimentary financial planning services.
• Benefit from paid time off and paid holidays.
• Grow your skills through continued education and tuition assistance.
• Advance with a strong learning and development program.
• Unlock significant internal growth opportunities for motivated, high-performing team members.
• Thrive in a fun, energetic, family-oriented culture focused on team morale.
• Be part of a rapidly growing nationwide brand.

Position Qualifications & Candidate Attributes:

• A high school diploma or equivalent training and experience is required, along with 3–5 years of managerial or related leadership experience.
• Candidates should be tech-savvy, proficient in Microsoft Office, and comfortable navigating database systems.
• Strong written and verbal communication skills are essential.
• A process-driven mindset and the ability to collaborate across all levels and departments are required.
• Excellent organization, time management, multitasking, and prioritization skills are critical.
• You must be adaptable, resourceful, and capable of making smart, data-backed decisions.
• Integrity, dependability, urgency, and a drive for results are key.
• A passion for exceptional customer care and a positive, can-do attitude are must-haves.
• Strong initiative and the instinct to spot gaps—and fill them—will set top performers apart.

Work Environment and Physical Demands

This role operates in a dynamic retail car wash environment with hours from 7:00am to 9:00pm, Monday through Sunday, and may involve travel to other TXO locations for training or support.

To successfully perform the essential functions of this job, team member must be able to:

• work and commute in all weather conditions while effectively communicating and collaborating with others
• frequently walk, stand, bend, twist, climb, reach, and handle equipment
• work in a fast-paced environment, multitask daily, operate heavy and technical equipment, lift up to 50–70 lbs, and safely use tools, ladders, and measuring devices
• comfortably work with vibrating tools and louder-than-normal conditions while staying agile and focused throughout each shift

Overview of Tommy Enterprises Companies:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.