What are the responsibilities and job description for the Retail Shift Lead position at Tommy's Express Car Wash?
Job Title - Shift Lead
Job Summary:
Do you always have a smile on your face? Do you look for ways to make someone’s day better? If you are looking for a purpose-driven career and not just a job, a place where you can come to work with other high-energy, friendly customer-focused people, consider joining the Tommy's Express Car Wash Team!
The Shift Lead is a key resource and part of a small management team responsible for daily site operations and to ensure employee and member satisfaction, enforcing company standards, and achieving desired financial results. This position reports to the general manager and requires work to be performed in person at the assigned location.
Job Summary:
Do you always have a smile on your face? Do you look for ways to make someone’s day better? If you are looking for a purpose-driven career and not just a job, a place where you can come to work with other high-energy, friendly customer-focused people, consider joining the Tommy's Express Car Wash Team!
The Shift Lead is a key resource and part of a small management team responsible for daily site operations and to ensure employee and member satisfaction, enforcing company standards, and achieving desired financial results. This position reports to the general manager and requires work to be performed in person at the assigned location.
Responsibilities and Duties:
Essential Duties:
- Oversee all aspects of the site.
- Maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Maintain unit, grounds, and car wash.
- Must have an open availability and work 40-45 hours per week.
- Must be proficient in all opening and closing tasks.
- Update checklist, inventory, and reports as needed.
- Communicate good news, bad news, breakdowns, etc. with the general manager and assistant manager.
- Implement and enforce policies, procedures, and the employee handbook to all team members.
- Enforce cleaning and hourly inspections to be enforced by management.
- Car wash management.
- Enforce completion of checklists.
- Perform and enforce hourly inspection and follow-up on issues.
- Drive for Top Level KPI’s within the franchise community.
- Be an Ambassador for our Unlimited Club.
- Hold site to Franchise Standard of Operations Guide.
- Oversee wash cleaning and bring attention to any required maintenance, enforcing completion of the Wash Cleaning List.
- Ensure every team member is using proper dialog.
- Team Member Relations:
- Managing a team and developing relationships.
- Following checklists.
- Providing team accountability.
- Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
- Any additional tasks that pertain to benefiting the company and taking care of the guests
Training Responsibilities:
- Train new team members and franchisees on all team member positions utilizing Tommy’s U training tools and systems and verifying completion of all assigned training.
- Ensure team members and franchisees are knowledgeable on situational awareness and safety procedures.
- Develop Future Leaders Assistant Site Leader and franchisee’s on the following items:
- How to run a shift.
- How to make a schedule.
- How to handle a warranty request report.
- How to handle issues with team members and complete proper documentation.
- How to complete and manage the hourly position board.
Essential Physical Functions:
This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work. The job works 5 to 7 days per week on site and works 45-50 hours per week. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
- Able to work in a fast-paced environment with urgency.
- Able to move about inside the office to access file cabinets and office machinery, etc.
- Able to effectively communicate (both orally and in writing), detect, converse with, discern, convey, express oneself and exchange information.
- Able to move equipment weighing up to 30 pounds.
- Able to work and commute in all weather conditions.
- Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
- Continual standing, moving, and walking for several consecutive hours during shift, which comprises 80% of daily duties. Remain stationary for approximately 20% of daily duties.
- Available to be on-call for emergencies.
- Continual talking in person or on the phone during shift.
Qualifications and Skills:
- 2-6 months team member experience.
- Proven experience in a successful customer service role.
- Exceptional verbal and communication skills.
- Strong problem solving and multitasking skills.
- High School Diploma or GED; Associates Degree or equivalent experience preferred.
- Must be 18 year of age or older.
- Must be able to successfully pass a drug test.
- Successful completion of Tommy’s University training program.
- Basic computer proficiency, including, but not limited to, point of sale system and Google Workplace applications such as Google Office and email.
- Hard working, enthusiastic and energetic!
- Experience working as a Shift Lead or Team at Tommy’s Car Wash Express is preferred.
Salary and Benefits (Full Time):
- Competitive pay starting at $16.00/hour
- Benefits:
- 401K program with excellent company match. (Must be 21 or older to qualify)
- Generous paid time off, PMLA, and short-term disability.
- Monthly bonuses based off membership sales
- Health, vision, dental, and life insurance benefits.
- Flexible pay options (On-demand pay and mobile Earned Wage Access).
- Free Tommy’s Express Car Wash membership.
- $0.50 raise after 120 days of employment and must be in good standing
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability status, age, genetic information, protected veteran status, height, weight, marital status, or any other characteristic protected by law.
Red Mountain Management Services, LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, Red Mountain Management Services, LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@redmountaincompanies.com.
Company Overview:
Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.
Join our highly successful team at Tommy's Express Car Wash! If you're great with guest service, confident with technology, enjoy working in a fast-paced but supportive team environment, you'll love Tommy's Express!
We are a drug-free company! Must be able to fulfill essential job function in a consistent state of alertness and safe manner. (Must be minimum of 16 years of age)
Tommy’s Express commits to the pursuit of excellence in car washing and eagerly cultivates innovation, positive work experiences, and personal responsibility. At Tommy’s Express, WE OWN IT!
W – Wash Quality
E – Exceptional Guest Service
O – Outstanding Team Members
W – Winning Attitudes
N – Never Ending Pursuit of Excellence
I – Immediate Call to Action
T – Training
- WE OWN IT when each and every car wash guest is acknowledged with eye contact, a smile, and a greeting.
- WE OWN IT when team members go out of their way to maintain the facility’s appearance even on hot, busy days.
- WE OWN IT when managers actively solicit feedback from their team members, valuing their input and helping when needed.
- WE OWN IT when technicians go above and beyond to ensure their equipment is safe and efficient, delivering a quality result for every vehicle.
- WE OWN IT when each and every guest is treated with appreciation and respect, regardless of background, attitude, or demeanor.
Salary : $16