Customer Service Advisor

Customer Service Advisor, Tommy’s Express Car Wash – Wheaton, ILFull-Time | Competitive Wages Monthly BonusesTommy’s Express is not your average car wash.We blend cutting-edge technology and standout customer experience to create something truly next-level — and we’re bringing it to Wheaton. From our iconic building design and self-loading conveyor belts to powerful eco-friendly detergents, ultra-powerful vacuums, and free on-site mat washers, guests will notice the difference right away. We also make life easier with features like a no-hassle monthly wash club that guests can manage right from their phones.The best part? We’re hiring our founding crew: friendly, motivated team members who bring hard-working, positive energy and genuinely enjoy connecting with people. Whether you’re looking for flexible part-time hours or the opportunity to grow with us full-time and long term, you’ll find a fast-paced, supportive team environment where clean cars and good vibes go hand-in-hand. Our team takes pride in delivering a sparkling finish and positive experiences that brighten our guests’ day and the community around us.About the Role: The Customer Service Advisor is the front line of our guest experience. Positioned at Flight Deck 1, you are the first face our guests see and the voice that welcomes them to Tommy’s Express. Your mission is simple: deliver exceptional service, guide guests into the right wash or membership option and set the tone for a fast, friendly, and confident visit.You’ll combine product knowledge, positive energy, and people skills to help every guest feel appreciated, understood, and excited to “Love Their Ride.”What Can Tommy’s Offer You?Competitive hourly payMonthly bonuses based on individual and team performanceClear career paths for growth and advancementHands-on training through Tommy UniversityA fun, high-energy team culture that values hard work and puts people firstFree Tommy’s Express wash membershipWhat You’ll Do: As a Customer Service Advisor at Tommy’s Express, you will: Greet every guest with genuine enthusiasm, eye contact, and a friendly attitude.Explain Tommy’s Express Membership Clubs and help guests choose the right plan.Communicate wash packages clearly and confidently, highlighting features and benefits.Provide accurate, honest guidance — our goal is to help, not to pressure.Walk guests through sign-up steps and troubleshoot any questions or concerns.Achieve individual and team membership goals while maintaining service-first integrity.What We Expect from You: You bring hard-working, positive energy every day.You enjoy connecting with people.You’re reliable and always on time (or early!)You’re a team player who’s ready to jump in and help wherever needed.You’re eager to learn.You’re comfortable with technology and open to learning new systems.You’re attentive to detail, especially when it comes to safety and cleanliness.You’re physically active — comfortable moving throughout your shift, lifting equipment and tools and working outdoors.You’re available to work weekends and potentially holidays.You're able to work in person in Wheaton, IL.You’re excited to complete Tommy U training and willing to consent to a background check.You’re at least 16 years old.Ready to Join the Team?If you’re excited to roll up your sleeves, deliver exceptional guest service while having fun and be part of something from the ground up — we’d love to meet you. Apply today to join our founding team in Wheaton and help us bring the Tommy’s Express experience to life as we expand across the Chicagoland area!Tommy’s Express is an equal opportunity employer

Salary : $15 - $17