What are the responsibilities and job description for the Customer Service Agent position at Tom Wood Sixt Rent - a - Car (Indianapolis International Airport)?
Job Title: Customer Service Return Agent (CSA)
Location: Sixt Rent a Car – Indianapolis International Airport
Schedule: 2 PM – 10 PM, Sunday through Thursday
Pay: $17/hour
About the Role:
Sixt Rent a Car, part of the Tom Wood Group, is looking for a Customer Service Return Agent (CSA) to join our high-energy, customer-focused team at Indianapolis International Airport. In this role, you will ensure a seamless, professional, and efficient experience for customers returning rental vehicles while supporting the operational flow of the rental location.
Key Responsibilities:
Greet returning customers with professionalism and a positive attitude.
Inspect returned vehicles for condition, cleanliness, and compliance with company standards.
Accurately process rental returns, including payment reconciliation and documentation.
Address customer questions, concerns, or complaints with courtesy and efficiency.
Ensure vehicles are ready for the next rental, coordinating with maintenance and cleaning teams as needed.
Maintain accurate records and assist with reporting as required.
Support team members and perform additional tasks to help maintain smooth operations.
Promote a safe, clean, and compliant work environment.
Qualifications:
Excellent communication and customer service skills.
Positive, friendly, and team-oriented attitude.
Detail-oriented with strong organizational skills.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Previous customer service or rental experience is a plus.
Valid driver’s license with a clean driving record required.
Perks & Benefits:
Paid Time Off (PTO) & Holidays
Medical, Dental, and Vision Insurance
401(k) with Company Match
Life & Disability Insurance
Career Advancement Opportunities
Tuition Reimbursement
Training & Development
Service Awards
About the Tom Wood Group:
Family-owned and locally operated for over 50 years, the Tom Wood Group is committed to excellence, integrity, and superior customer service. Our core values include:
Humbly Confident
Passionately Driven
Sincere Desire to Help Others
Uncompromising Integrity
Employment Requirements:
Employment is contingent upon successfully passing a background screening, including a criminal check, motor vehicle report, social security verification, and drug test.
Salary : $17