Service Advisor

Service Advisor

Join a Premier Automotive Team
Tom Wood Group

Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional, concierge-level service experience. This role blends automotive knowledge, clear communication, and a commitment to excellence that aligns with our core values.

Location Note:

This position is currently based at our Anderson, IN location. Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, Indiana, expected to open early 2027. Team members hired now will have the opportunity to grow with us through this exciting transition.

Schedule:
Monday–Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 3:00 PM

What We Offer

• Paid Time Off (PTO) & Vacation

• Paid Holidays

• Medical, Dental & Vision Insurance

• 401(k) with Company Match

• Life & Disability Insurance

• Professional Training & Career Development

• Tuition Reimbursement

• Service Awards

• Career Advancement Opportunities

What You’ll Do

Customer Experience & Communication

• Deliver a warm, professional, concierge-level greeting to every client

• Actively listen to customer concerns and clearly explain service recommendations

• Maintain consistent communication regarding repair status, timelines, and additional needs

• Build long-term customer relationships to encourage loyalty and repeat business

Service & Repair Coordination

• Accurately write repair orders reflecting customer concerns and technician findings

• Collaborate with technicians and parts departments to ensure efficient workflow

• Prepare detailed and accurate estimates for repairs and maintenance

• Review completed work with customers and explain findings clearly and confidently

Sales & Performance

• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition

• Achieve service sales goals while maintaining honesty, transparency, and trust

• Promote dealership programs, warranties, and service packages

Qualifications

• Previous Automotive Service Advisor experience required

• Strong knowledge of automotive systems, maintenance, and repair processes

• Exceptional communication and interpersonal skills

• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)

• Ability to multitask in a fast-paced environment while maintaining accuracy

• Professional appearance and demeanor consistent with a luxury brand

• Valid driver’s license with a clean driving record

Why Work at Tom Wood Group?

At Tom Wood Group, you’re more than an employee—you’re part of a family-owned company that has proudly served communities for over 50 years. We invest in our people through training, development, and advancement opportunities. Our culture is built on collaboration, integrity, and a sincere desire to help others—creating an environment where you can grow both personally and professionally.

What Makes Us Different

• A values-driven organization built on:
  Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

• Advancement opportunities across multiple industries and locations

• A culture that recognizes contributions and celebrates success

• Comprehensive benefits designed to support you and your family

Employment Requirements

All offers of employment are contingent upon successful completion of a background check, motor vehicle record review, social security verification, and drug screening.
Tom Wood Group is an Equal Opportunity Employer.