Store Director

Position Summary

The Store Director is responsible for the overall leadership, financial performance, operational excellence, and people development of the store. This role sets the tone for a customer-first culture, ensures compliance with company policies and legal requirements, and drives results through effective leadership of the store leadership team.

Key Responsibilities Leadership & Culture

• Lead, coach, and develop the store leadership team to deliver strong operational, financial, and people results.
• Foster a culture of customer service, accountability, and continuous improvement.
• Model company values and ensure a respectful, inclusive, and safe work environment.
• Partner with district and divisional leaders to align store execution with company priorities.
  
  

Operations Management

• Oversee all store operations to ensure compliance with company standards, policies, and procedures.
• Ensure food safety, shrink control, inventory accuracy, and loss prevention standards are consistently met.
• Monitor store conditions, merchandising execution, and operational readiness.
• Ensure opening, closing, and cash-handling procedures are followed accurately.
  
  

Financial Performance

• Manage store profitability through effective labor planning, expense control, and sales growth initiatives.
• Analyze reports (sales, labor, shrink, KPIs) and take corrective action as needed.
• Execute company programs designed to drive revenue and operational efficiency.
  
  

People & Talent Management

• Lead hiring, onboarding, training, and development of store associates and leadership.
• Ensure appropriate staffing levels and succession planning for key roles.
• Hold leaders accountable for performance management, associate engagement, and retention.
• Ensure compliance with all HR, Talent Acquisition, Learning, and I‑9/E‑Verify requirements.
  
  

Customer Experience

• Drive a consistent, high-quality customer experience across all departments.
• Respond promptly and professionally to customer concerns or escalations.
• Ensure service standards and brand expectations are met or exceeded.
  
  

Compliance & Safety

• Ensure compliance with all local, state, and federal regulations.
• Maintain accurate records and audit readiness related to HR, safety, and operations.
• Enforce safety practices and partner with leadership to reduce incidents and risk.
  
  

Qualifications Required

• Prior multi-department retail or grocery leadership experience.
• Strong business acumen with demonstrated experience managing budgets and labor.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong communication, organization, and decision-making skills.
  
  

Preferred

• Previous Store Director or equivalent senior retail leadership experience.
• Experience managing large teams and complex operations.
• Familiarity with company systems (MyACI, labor tools, inventory, HR systems).
  
  

Work Environment & Schedule

• Full-time leadership role requiring schedule flexibility.
• Includes evenings, weekends, and holidays based on business needs.
• Extended periods of standing, walking, and in-store presence required.