What are the responsibilities and job description for the Frozen Food Manager - Southlake, TX position at Tom Thumb Supermarket?
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Duties and Responsibilities Customer Service & Sales
Duties and Responsibilities Customer Service & Sales
- Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast and friendly service.
- Assist customers by making product suggestions.
- Engage in suggestive selling and other sales techniques via:
- Telephone
- In-store intercom announcements
- One-on-one customer interactions
- Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to Store Director as needed.
- Rotate and discard outdated or spoiled products; ensure cleanliness of work area and department.
- Implement effective promotional and seasonal displays.
- Ensure merchandise is correctly priced and displayed; maintain clean and organized shelves.
- May assist in other areas of the Grocery Department.
- Follow and maintain department standards and requirements.
- Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
- Ensure proper code dating for all products within the department.
- Comply with retail labeling laws, federal and state regulations, and company policies.
- Adhere to grooming standards and dress code.
- Assist with physical inventory every 6 months.
- Control inventory to ensure adequate quantity, quality, and freshness; maintain levels per division directives.
- Stock and rotate products; maintain orderly conditions in backroom and Frozen Food Department.
- Supervise reclamation processing.
- Control shrink and manage costs effectively.
- Implement correct product preparation techniques; operate related equipment such as:
- Pallet jack, hand truck, scissors, knives, safety cutters, Sterilox machine
- Ensure proper temperature levels for products during storage and display.
- Comply with all workplace safety rules and regulations.
- Maintain safety, cleanliness, and sanitation of work area, cooler, equipment, and display areas.
- Implement emergency procedures for equipment or software malfunctions.
- Perform receiving duties including:
- Breaking down loads
- Verifying orders using invoices
- Inspecting quality and reporting shortages
- Stocking and rotating products
- Adhere to product temperature and storage guidelines; follow proper packaging techniques.
- Process administrative paperwork and maintain accurate department records.
- Complete and monitor daily log sheets, sales and labor reports, and other required documentation.
- Operate computer software and electronic ordering devices to order products.