What are the responsibilities and job description for the Assistant Produce Manager position at Tom Thumb Supermarket?
Duties and Responsibilities Customer Service
- Maintains an atmosphere of enthusiastic customer awareness with fast, friendly service.
- Assists customers with product suggestions and basic product knowledge.
- Makes in‑store intercom announcements when needed.
- Responds appropriately to customer complaints and escalates issues to the Store Director when necessary.
- Assists in planning daily operations and monitoring production processes.
- Trims, cuts, wraps, trays, displays, rotates, and waters produce.
- Builds produce displays, including seasonal and promotional sets.
- Helps oversee the Salad Bar and Fresh‑Made areas (where applicable).
- Ensures department cleanliness and professional presentation at all times.
- Ensures all product meets company freshness, quality, and safety standards.
- Rotates product using FIFO and removes outdated or spoiled items.
- Maintains and organizes produce coolers.
- Assists with controlling inventory levels to meet company directives.
- Participates in physical inventory every 4 weeks.
- Monitors productivity of department employees and provides coaching.
- Assists with scheduling staff to ensure proper coverage and service levels.
- Provides training on produce standards, policies, sanitation, and operational procedures.
- Helps identify employees with potential for advancement.
- Breaks down loads, verifies orders with invoices, inspects quality, and reports shortages.
- Stocks and rotates product according to temperature and storage guidelines.
- Accurately completes and reviews the Fresh‑Made Production Chart, daily logs, sales, labor sheets, and other required paperwork.
- Ensures correct code‑dating, labeling, and adherence to retail regulations.
- Maintains safety, sanitation, and cleanliness in coolers, prep areas, and sales floor.
- Implements emergency procedures for equipment and software malfunctions.
- Follows and enforces company grooming and dress code standards.
- Strong communication and interpersonal skills.
- Ability to lift, carry, and maneuver up to 60 lbs frequently.
- Frequent bending, stooping, reaching, pushing, and pulling loaded carts.
- Manual dexterity and good eye‑hand coordination.
- Able to stand for long periods and work in a fast‑paced environment.
- Knowledge of produce quality, perishability, sanitation requirements, and handling standards.
- Basic math skills (weights, measures, shrink control).
- Operates pallet jack, hand truck, knives, scissors, safety cutters, and Sterilox machine.
- Must work nights, weekends, and holidays as required; consistent attendance is essential.
- Temperature‑controlled environment.
- Frequent exposure to refrigerated conditions (~35°F).
- Occasional overnight travel may be required.