What are the responsibilities and job description for the Warehouse Operations Specialist position at Tom Beckbe?
We are looking to expand our Warehouse Team. Warehouse team members are responsible for the physical and digital receipt, organization, and fulfillment of Tom Beckbe’s inbound/outbound orders. As a Warehouse Operations Specialist, you will be responsible for the timely and accurate fulfillment of online and wholesale customer orders, store requests, and sample management. You will work closely with customer service representatives, warehouse staff, carriers, manufacturers, suppliers, store managers, and other team members to meet customer expectations.
Key Functions
- Warehouse Organization
- Inventory Management
- Fulfillment
Specific Responsibilities
- Be proficient in pick/pack/ship processes.
- Know best practices for handling direct-to-consumer, wholesale, and marketing orders/materials.
- Maintain the flow of products in and out of the warehouse.
- Be proficient in product/SKU organizational systems and warehousing locations.
- Work with the Customer Success team to resolve customer tickets.
- QC, process, re-merchandise, and receive returned inventory.
- Be proficient in the basics of Fulfillment Management Software and ERP functionality.
- Work with logistics to plan, arrange, and schedule freight shipments.
- Operate independently and lead the fulfillment team/initiatives.
Qualifications
- Must be able to lift 50lb with regularity.
- Forklift certification is preferred, but not required.
- Previous experience with eCommerce or omni-channel fulfillment is a plus.