What are the responsibilities and job description for the Front Desk Agent position at Tolovana Inn?
We are seeking a dynamic and energetic Front Desk Agent to join our team at Tolovana Inn at Cannon Beach, Oregon . In this vital role, you will be the first point of contact for guests, providing outstanding customer service and ensuring smooth check-in and check-out processes. Your enthusiasm and hospitality expertise will help create memorable stays for our guests while supporting the daily operations of our resort-style property. We are seeking candidates with flexible availability, including mid-shift, PM, and night audit coverage.
Essential Duties and Responsibilities
- Greets, registers, and assigns rooms to guests in an efficient and friendly manner.
- Obtain guest identification and credit approval as directed by hotel policy.
- Answer telephones promptly and courteously. Route calls appropriately; make and confirm reservations.
- Answers inquiries pertaining to hotel services, local information, and travel information.
- Ensure special guest requests are noted, communicated, and fulfilled.
- Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
- Post charges to individual room or master accounts.
- Computes bill, collects payment, and makes change for guests.
- Handle guest mail and messages per established procedures.
- Adhere to policies regarding handling of employee’s cash bank.
- Communicate with the next shift to pass on necessary information.
- Perform all other duties as assigned.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Education and/or Experience – High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Mathematical Skills – Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Computer Skills – To perform this job successfully, an individual should have knowledge of reservation systems; spreadsheet software and word processing software.
Join us to be part of a vibrant team committed to delivering exceptional hospitality! Your energy and dedication will help us create welcoming environments where every guest feels valued.
We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Pay: $18.00 per hour
Work Location: In person
Salary : $18