GPO Account Manager

* Position Location -Preferred in office (Buffalo Grove, IL or Ft. Collins, CO Area) but can be potentially remote.*

Purpose and Scope

 The GPO Account Manager is responsible for maintaining assigned Group Purchasing Organization (GPO) accounts to support effective contract execution, account service, and operational alignment. This role manages day-to-day account needs, contract administration, issue resolution, contract pull-through with sales leaders, GPO scorecard and business review efforts, and cross-functional coordination in support of GPO strategies established by you in partnership with leadership. The position partners closely with Market Access, Government Contracts and Pricing, Trade and Distribution, Sales, Marketing, Legal, and other internal stakeholders to support customer relationships, product access, and account performance.

Essential Duties & Responsibilities

•  Build out a new framework for managing relationships with Tolmar’s GPO partners via a mixture of (i) partner scorecards (ii) monthly volume reviews with internal stakeholders, (iii) relationship building between mutual customers with GPOs and (iv) management of administrative fee spend.
• Drive new partnership strategies, through thoughtful analysis of current contract utilization by channel.
•  Manage day-to-day relationships for assigned GPO accounts and serve as the primary contact for routine account support, issue resolution, and follow-up.
• Maintain GPO contracts, amendments, and related documentation in partnership with internal stakeholders, ensuring timely execution and compliance with internal requirements.
• Support execution of GPO account plans established by leadership by coordinating deliverables, communications, and internal alignment.
• Track contract status, membership updates, administrative fees, and other account metrics; prepare reporting and summaries for leadership review.
• Coordinate with Sales, Marketing, Market Access, Trade and Distribution, Government Contracts and Pricing, Legal, and other cross-functional teams to address customer requests and support pull-through activities.
• Monitor account activity for compliance, operational issues, and service needs, escalating risks and opportunities as appropriate.
• Support customer meetings, business reviews, and conference-related activities within approved plans and budgets.
• Maintain current knowledge of GPO structures, customer priorities, and market developments relevant to assigned accounts.
• Document customer interactions, follow-up items, and account developments to ensure continuity and visibility across the broader Market Access organization.
•  Perform various other duties as assigned.

Core Values

This position is expected to operate within the framework of Tolmar’s Core Values:

Center on People: We commit to support the well being of our patients and treat our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together with an enterprise wide mindset that lifts the whole organization.

Are Proactive & Agile: We embody a culture of engagement and action. With a hands-on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes.​

Act Ethically: We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively cultivate diversity, equity, inclusion & sustainability in our workplace.

Constantly Improve: We are committed to a proactive, collaborative effort to enhance our products, systems, processes, and services by reducing waste, increasing efficiency, and improving quality. We strive to be innovative, embracing calculated risk taking that drives better ways of working.

Are Accountable: We think, act, and communicate with honesty, transparency, and clarity in alignment with our core values. We don’t compromise our values for near term gain. We take accountability & ownership of our work, actions, successes, and setbacks. We strive to deliver our best as we shape the future.

Knowledge, Skills & Abilities 

• Analytics: Must be able to prove tenacity in finding datasets and ability to quickly synthesize datasets into insights. Prior examples of solving difficult problems with unclear direction/dubious datasets will be heavily prioritized in candidate selection.
• Strategy: Must be comfortable working in a framework in which important decisions can be evaluated against opportunities, risks, and potential mitigating factors to risks.
• Account Management: Provides responsive, consistent, and professional support to assigned accounts.
•  Execution Excellence: Manages details effectively, follows through on commitments, and delivers work accurately and on time.
• Collaboration: Works effectively across functions to coordinate activities, solve problems, and support shared objectives.
• Business Acumen: Understands GPO, market access, pricing, and distribution dynamics relevant to assigned accounts.
• Strong organizational, analytical, and problem-solving skills, with attention to detail and the ability to manage multiple priorities.
• Strong written and verbal communication skills, with the ability to interact effectively with internal stakeholders and external customers.
• Proficiency in preparing reports, tracking account activity, and supporting business reviews and customer meetings.
• Working knowledge of GPOs, healthcare distribution channels, market access, and contract processes within the pharmaceutical or healthcare industry.

Education & Experience

•  Bachelor’s degree from a four-year, accredited university.
•  3 years of relevant experience in healthcare or a role requiring a combination of analytics, strategy, and customer relationship management.
  •  Excellent role for someone who has worked in professional services (investment banking, consulting, private equity, law, etc.) and is seeking to transition into pharmaceutical industry.
•  Experience managing customer accounts, supporting contract administration, and coordinating across cross-functional teams in a regulated environment.

Working Conditions

•  Office environment; requiring sitting and standing.

Compensation     

Tolmar compensation programs are focused on equitable, fair pay practices, including market-based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidate's qualifications and experience.    

The pay range for this position at commencement of employment is expected to be between ($115,000 to 145,000/year); however, while salary ranges are effective from 1/1/26 through 12/31/26, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to, geographical location, experience level, knowledge, skills, and abilities.

About Tolmar    

Tolmar is proud to have earned a reputation for performance and innovation. Through a progressive company culture, Tolmar has established a legacy as a trusted name in the research, development and manufacturing of high quality topical products used in dermatology, and extended release dosing forms for products commonly used in urology and oncology. Founded in 2006, we are a private company known internationally for our advanced drug delivery capabilities and our unmatched commitment to our partners, and to the patients and provider communities we serve.    

Since our inception, Tolmar has produced 22 marketed products supported by 5 New Drug Applications (NDAs) and 17 Abbreviated New Drug Applications (ANDAs) across urology and oncology, and dermatology. With more products forthcoming, our dedicated pipeline reflects Tolmar’s future-focused approach.    

Tolmar offers exciting opportunities that will leverage your abilities, expand your skills, and reward your contributions in an atmosphere that encourages both personal and professional growth. Additionally, Tolmar offers competitive compensation and excellent benefits, including:    

• Competitive and inclusive medical, dental, and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• HSA through our HDHP
• CompleteCare reimburses you and your dependents for eligible health care expenses and premium expenses incurred under alternate group health coverage
• Generous 401K match - currently match 100% of your contributions up to the first 6% of compensation and 50% from 7%-12%, but never greater than 9%
• Tolmar-paid Life, LTD, and STD insurance coverages, as well as voluntary benefit options
• Employee Assistance Plan, Legal Guidance, and Funeral Planning & Concierge Services
• Adoption and family-planning benefits, Fertility and Family Forming Benefits
• Generous paid time off, including:
• Vacation, sick time, and holidays
• Volunteer time to participate in your community
• Discretionary year-end shutdown

We provide a positive work environment designed around the philosophy of mutual respect and the challenge and rewards of contributing to the continued success of our organization.   Tolmar is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

Salary : $115,000 - $145,000