What are the responsibilities and job description for the Box Office and Team Store Associate position at Toledo Mud Hens and Walleye?
Box Office & Team Store Associate
Role Summary
The Box Office & Team Store Associate provides support to both the box office and retail sales departments. This role will work both in the retail store and the box office. The Toledo Mud Hens and Walleye are looking for fun, positive, and charismatic individuals to join our Box Office and Team Store team. The roles are part time and work a flexible schedule that includes evenings and weekends.
Role Summary
The Box Office & Team Store Associate provides support to both the box office and retail sales departments. This role will work both in the retail store and the box office. The Toledo Mud Hens and Walleye are looking for fun, positive, and charismatic individuals to join our Box Office and Team Store team. The roles are part time and work a flexible schedule that includes evenings and weekends.
Essential Responsibilities
- Service customers, vendors, promoters, and staff in a professional manner.
- Obtain general knowledge of Tickets.com and Point of Sale systems.
- Service and interact with customers on a regular basis to help resolve ticketing questions and concerns through all of our various communication avenues including phone and email.
- Process ticket exchanges in accordance with the organization's Exchange Policy.
- Ensure guest's needs are met by providing accurate information regarding directions, arena information, event details, seat selection, etc.
- Fulfill online sales orders.
- Create displays in Team Store to showcase Walleye and Mud Hens merchandise.
- Achieve sales, productivity, and incentive goals.
- Assist the Managers with day-to-day operations and game day operations.
- Maintain above average mystery shop scores.
- Reconcile and appropriately closeout assigned workstation at end of each shift.
- Assist in maintaining the organization and cleanliness of assigned area(s).
- Other duties as assigned.
Qualifications and Experience
- Experience working in a customer service role or setting.
- Previous experience working in a ticket office setting or with the ProVenue ticketing system preferred.
Skills and Competencies
- Demonstrate a strong work ethic with an innate sense of urgency and tenacity.
- Ability to communicate in a polite and friendly manner with a wide variety of customers.
- Comfortable with extensive guest contact in a fast-paced environment.
- Computer skills required, experience with Microsoft Office products.
- Strong organizational, written, and verbal communications skills.
Physical Requirements
- Ability to work a flexible schedule including evenings, weekends, and some holidays.
- Occasionally lifts, pushes, pulls up to 25 pounds.
- When working in the store, ability to spend entire shift on feet, walking around to assist customers, clean displays, and ring up their orders.
- When working in the box office, may be long periods of staying in a stationary position.
- Constantly operates a computer, register, and other office productivity equipment.
- Constant communication with customers, must be able to exchange accurate information.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.