What are the responsibilities and job description for the Hybrid Mortgage Loan Officer (MLO) position at Together Credit Union?
Job Title: Hybrid Mortgage Loan Officer (MLO)
Reports To: Sales Manager, Real Estate Lending
Positions Supervised: N/A
FLSA Status: Non-Exempt
Job Summary
The Mortgage Loan Officer is responsible for generating residential mortgage production through a hybrid model that includes serving members within assigned Together Credit Union branches and independently self-sourcing business through community engagement, networking, and referral partnerships. This role focuses on providing exceptional member service, financial guidance, and customized mortgage solutions while upholding the Credit Union’s mission of improving members’ financial well-being. ** This is a Hybrid/St. Louis Position **
Job Responsibilities
The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks others than those specifically stated in this description.
- Provides information on mortgage loan products and organizational lending policies to members, relators, and other related parties.
- Requests necessary documentation to analyze member financial status, income, assets, property estimated value, and purchase contract information to determine feasibility of granting loans.
- Notifies applicants not qualified for further consideration and educates members on loan options after identifying financial goals and pathways to achievement.
- Negotiates rates, terms, conditions, and lock rates.
- Builds and maintains close relations with others in the banking community, home construction, real estate, and related industries to encourage referrals for mortgage loans.
- Maintains responsibility for a width of information to include the organization’s current mortgage loan interest rates, commitment/rate lock/relock fee procedures, consumer loan products/rates/guidelines that are used in conjunction with regulatory guidelines.
- Attends open houses, chamber of commerce meetings, trade shows, seminars, etc. to establish a strong professional network.
- Collaborates with processors to confirm status and outstanding conditions to ensure timely commitments and closings are met.
- Prepares reports related to loan origination and closing activities and sends closing disclosures to members based on regulatory guidelines.
- Maintains an understanding of industry compliance changes and completes necessary training on Nationwide Mortgage Licensing System (NMLS), secondary compliance, and other regulatory environments.
- Promotes and cross sells Credit Union products based on member’s needs.
Required Qualifications
An equivalent combination of education, training, and experience will be considered.
- High school diploma
- Minimum of 3 years of related professional experience
Knowledge, Skills, and Abilities (KSA’s)
A representation of the knowledge, skills, and abilities necessary to perform this job competently.
- Strong interpersonal skills
- Significant level of trust, credibility, and diplomacy
- Ability to conduct in-depth dialogues and conversations to provide explanations with customers, team members, and outside vendors.
- Ability to maintain strict confidentiality with sensitive information.
- Ability to motivate, influence, educate and/or advise others on matters of significance.
- Knowledge of the Bank Secrecy Act (BSA), Patriot Act, and Office of Foreign Assets Control (OFAC).
Work Environment
Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
- Hybrid remote and in-office setting; general office environment when in-office
- Frequent travel outside of home office to meet with referral sources, mortgage loan prospects, etc.
Physical Abilities
The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work at a computer in a stationary manner up to 8 hours daily.
Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.