Human Services Case Manager

Summary of position/Objective:

The Case Manager’s primary responsibility is to coordinate and oversee services and supports that help individuals meet their needs, achieve goals, improve their quality of life and live as independently as possible within the HCBS setting.  Must remain in compliance  with standards set by Iowa Code, the Social Security Administration, Managed Care Organizations, Iowa Medicaid Enterprises, and To The Rescue Policies.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties include, but are not limited to, the following:

• Adhere to and upholds To The Rescue’s values and policies.

• Develops and maintains relationships with referral agencies and funders.

• Identify and maintain current information about community resources that may benefit program participants.

• Provides support to the interdisciplinary team to ensure timely assessment of referrals through admissions. 

• Attends interdisciplinary team meetings, intakes, admissions, tours as necessary.

• Functions effectively as a member of the Human Services Team by developing goals and objectives to maximize the independence, growth, and quality of life for our members. 

• Ensures person centered goals and interventions are completed for each member.

• Completes member annual plans, ensuring collaboration with the referring community and guardians/family.  

• Works with Human Service Leadership and external Case Managers to ensure member needs are met.

• Ensures accurate and active authorization for services is in place for each member

• Works with Case Managers, TTR finance  or other funders as needed for service authorizations and completes required documentation to maintain member service authorizations

• Works with Case Managers to ensure the member tiers are accurate and appropriate for member needs.

• Works in conjunction with the Representative Payee to ensure member financial needs are met

• Reviews Incident Reports for trends and collaborates with teams to improve supports to members served

• Is a member of the advisory board

• Tracks progress, adjusts plans and ensures services are effective

• Identify safety concerns and implement good safety practices.

• May provide crisis support as needed

• Provides agency training as needed 

• Spearheads member retention efforts and satisfaction with service delivery

• Support interdisciplinary team communication to effectively support the member services 

• Monitors member performance on goals and prepares progress reports and other verbal or written reports.

• Ensures relevant documentation is entered into the EHR

• Maintains accurate records of service, outcomes and compliance

• Promote and adhere to all To The Rescue safety practices and policies.

• Always represent To The Rescue in a positive and professional manner to all clients, coworkers, families and the public.

• Follow and adhere to the On-call policy and procedure within the Human Services Department.

• Performs additional duties as assigned. 

Competencies/Qualifications/Education:

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

• Have knowledge of auditing and monitoring procedures.

• Have working knowledge of applicable laws and regulations affecting Iowa.

• Have working knowledge of privacy laws and regulations.  

• Must possess strong leadership skills.

• Must have excellent communication skills and the ability to communicate effectively with staff and provide instruction and direction to employees on maintaining compliance with policies, rules and procedures.

• Proficient with Microsoft Office that includes Word, Excel, and the ability to learn computer programs for scheduling and timekeeping. 

• Ability to respond well under pressure. 

• Prefer a Bachelor’s degree in human services, social work, or related field and/or several years of relevant experience.

Certificates/Licenses/Registration:

The employee must provide and maintain a valid driver's license for the entire duration of their employment and be eligible for the agency’s vehicle insurance.

Supervisory Responsibility

Position does not directly supervise employees 

Work Hours:

Hours are varied depending on the needs of the organization. This may include, but is not limited to days, nights, weekends, and holidays. 

Work Environment:

The work environment is consistent with similar office environment settings.

Physical Demand:

The physical demands described here are representative of those that must be met by an employee at all times to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job: 

• The employee is frequently required to speak and hear

• The employee is frequently required to have manual and finger dexterity to operate a computer

• The employee is frequently required to stand, walk, use hands and fingers to handle or feel objects, tools or controls

• The employee is frequently required to stand for extended periods of time

• The employee is frequently required to sit for extended periods of time while operating a computer

• The employee occasionally uses hand strength to grasp objects

• The employee will frequently lift or move 10 pounds and  occasionally lift or move up to 50 pounds

• The employees will occasionally push or pull items such as tables, chairs, boxes, and filing cabinet drawers

• Specific vision requirements for this job include close and distance vision, color vision, peripheral vision, depth perception, ability focus and ability to adjust focus.

Travel:

Frequent travel within a 25-mile radius is expected for this position. Occasionally travel beyond a 25-mile radius may be required, including out of state travel. 

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To The Rescue is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.