Case Management Manager

Summary of position/Objective:

The Manager of Case Management primary responsibility is to support member programming by attending member initial/annual meetings and provide team updates on goals for people with developmental disabilities while ensuring compliance with all State and Federal guidelines.  

The Manager of Case Management will manage all aspects related but not limited to the quality assurance functions of all support paperwork and documentation to remain compliant with standards set by Iowa Code, the Social Security Administration, Managed Care Organizations, Iowa Medicaid Enterprises, and To The Rescue Policies.

The ideal candidate is skilled in conflict management, has extensive leadership experience, and is passionate about making the program successful.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties include, but are not limited to, the following:

• Adhere to and upholds To The Rescue’s values and policies.

• Develops and maintains relationships with referral agencies and funders.

• Identify and maintain current information about community resources that may benefit program participants.

• Provides periodic reviews of the homes where members live to ensure a healthy and safe living environment. Reviews and provides feedback for all site reviews. 

• Works directly with the referral program to support member reviews and placement of new members through attending intake meetings of new members and supports a seamless transition into services. 

• Functions effectively as a member of the Human Services Team by developing goals and objectives to maximize the independence, growth, and quality of life for our members. Completes member annual plans and supports the Human Services Supervisor in training of employees.

• Works with Housing Supervisors to ensure member needs are met to sustain placement in housing 

• Ensures accurate and active authorization for services is in place for each member

• Reviews authorizations weekly and works directly with member case managers for service authorizations updates. 

• Works with Case Managers or funders as needed for service authorizations and completes required documentation to maintain member service authorizations

• Works in conjunction with the Representative Payee to ensure member financial needs are met

• Reviews and approves all member incident reports involving service needs and provides feedback for remediation and mitigation

• Reviews Incident Reports for trends and collaborates with teams to improve supports to members served

• Leads the Human Services Advisory Board

• Supports compliance efforts of the department 

• Identify safety concerns and implement good safety practices.

• Provides crisis support for members and supports employees through crisis interventions

• Trains new leadership on member service needs

• Provides agency training as needed 

• Spearheads member retention efforts and satisfaction with service delivery

• Support interdisciplinary team communication to effectively support the member services 

• Monitors member performance on goals and prepares progress reports and other verbal or written reports.

• Maintains records and prepares reports on services provided.

• Promote and adhere to all To The Rescue safety practices and policies.

• Always represent To The Rescue in a positive and professional manner to all clients, coworkers, families and the public.

• Follow and adhere to the On-call policy and procedure within the Human Services Department.

• Performs additional duties as assigned. 

Competencies/Qualifications/Education:

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

• Have knowledge of auditing and monitoring procedures.

• Have working knowledge of applicable laws and regulations affecting Iowa.

• Have working knowledge of privacy laws and regulations.  

• Must possess strong leadership skills.

• Must have excellent communication skills and the ability to communicate effectively with staff and provide instruction and direction to employees on maintaining compliance with policies, rules and procedures.

• Proficient with Microsoft Office that includes Word, Excel, and the ability to learn computer programs for scheduling and timekeeping. 

• Ability to respond well under pressure. 

• Must have a Bachelor’s degree in human services, social work or related field and/or four or more years of related experience. 

Certificates/Licenses/Registration:

The employee must provide and maintain a valid driver's license for the entire duration of their employment and be eligible for the agency’s vehicle insurance.

Supervisory Responsibility:

This role supports the Human Services Supervisors and employees to support member needs. 

Work Hours:

Hours are varied depending on the needs of the organization. This may include, but is not limited to days, nights, weekends, and holidays.  This position participates in an on-call rotation. 

Work Environment:

The work environment is consistent with similar office environment settings.

Physical Demand:

The physical demands described here are representative of those that must be met by an employee at all times to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job: 

• The employee is frequently required to speak and hear

• The employee is frequently required to have manual and finger dexterity to operate a computer

• The employee is frequently required to stand, walk, use hands and fingers to handle or feel objects, tools or controls

• The employee is frequently required to stand for extended periods of time

• The employee is frequently required to sit for extended periods of time while operating a computer

• The employee occasionally uses hand strength to grasp objects

• The employee will frequently lift or move 10 pounds and  occasionally lift or move up to 50 pounds

• The employees will occasionally push or pull items such as tables, chairs, boxes, and filing cabinet drawers

• Specific vision requirements for this job include close and distance vision, color vision, peripheral vision, depth perception, ability focus and ability to adjust focus.