What are the responsibilities and job description for the Medical Office Receptionist position at To Healthy Feet Podiatry (Foot and Ankle Surgery - New York City)?
Company Description To Healthy Feet Podiatry is a small, specialized medical practice in New York City focused on helping New Yorkers stay active, mobile, and pain-free. The team of podiatrists, led by Dr. Farah Alani, is certified by the American Board of Podiatric Medicine and provides comprehensive care for foot and ankle injuries, skin and nail conditions, and reconstructive surgery. The practice is known for tailored treatment plans that consider each patient’s lifestyle and costs, with particular expertise in conditions such as bunions, bone spurs, Achilles tendinitis, and plantar fasciitis. The team has a strong connection to the local athletic community, caring for runners, dancers, cyclists, and HIIT athletes, and actively supports the NYC community through charitable partnerships and outreach. To Healthy Feet Podiatry values personalized, compassionate care in a supportive, patient-centered environment.
Role Description This is a full-time, on-site Medical Office Receptionist role based in New York, NY. The Medical Office Receptionist will be the first point of contact for patients, greeting visitors, answering phones, and ensuring a welcoming, professional front desk experience. Responsibilities include managing appointment scheduling, confirming and rescheduling visits, checking patients in and out, and collecting and updating demographic and insurance information. The role also involves verifying insurance coverage, processing co-pays, assisting with intake forms, and coordinating with clinical staff to support smooth patient flow. The Medical Office Receptionist will handle general administrative and receptionist duties such as managing email and voicemail, organizing patient records, and maintaining a clean, orderly recept
ion area.Qualifications
- Strong front desk and receptionist skills, including Receptionist Duties and experience in a Medical Office setting.
- Excellent Phone Etiquette and clear, professional verbal communication with patients and team members.
- Proficiency in Appointment Scheduling, including managing calendars, confirming visits, and handling changes efficiently.
- Experience with Insurance Verification, including confirming benefits, eligibility, and co-pays prior to appointments.
- Basic computer and EMR/EHR proficiency; ability to learn new medical office software quickly.
- High level of organization, attention to detail, and reliability in a fast-paced clinical environment.
- Demonstrated commitment to respectful, inclusive, and patient-centered service for individuals from diverse backgrounds.
- Previous medical office or healthcare administration experience preferred; high school diploma or equivalent required.