What are the responsibilities and job description for the Customer Service Specialist-Part-Time position at TNT Kid's Fitness?
About Us
TNT Kid’s Fitness & Gymnastics is a mission-driven organization dedicated to unlocking potential through movement. We provide inclusive, high-quality programming in gymnastics and fitness for individuals of all abilities. We are seeking a proactive and skilled Customer Service Specialist to be the welcoming face of our organization and ensure every family has a positive experience at TNT.
Hourly Range: $16.00 to $19.00
Summer Schedule: This position offers 8–10 hours per week, with shifts from 3:45 PM to 8:15 PM on Mondays and Wednesdays, plus occasional Friday shifts from 3:45 PM to 5:45 PM.
School Year Schedule: This position offers 8–12 hours per week, with 2–3 shifts scheduled between 4:30 PM and 8:30 PM, Monday through Friday.
Responsibilities
TNT Kid’s Fitness & Gymnastics is a mission-driven organization dedicated to unlocking potential through movement. We provide inclusive, high-quality programming in gymnastics and fitness for individuals of all abilities. We are seeking a proactive and skilled Customer Service Specialist to be the welcoming face of our organization and ensure every family has a positive experience at TNT.
Hourly Range: $16.00 to $19.00
Summer Schedule: This position offers 8–10 hours per week, with shifts from 3:45 PM to 8:15 PM on Mondays and Wednesdays, plus occasional Friday shifts from 3:45 PM to 5:45 PM.
School Year Schedule: This position offers 8–12 hours per week, with 2–3 shifts scheduled between 4:30 PM and 8:30 PM, Monday through Friday.
Responsibilities
- Daily face-to-face interactions greeting and assisting customers.
- Communicate with clients to verify account information.
- Carry out day-to-day business transactions.
- Greet clients warmly, be helpful, and ascertain problems or reasons for calling.
- Take payment information and other pertinent details such as addresses and phone numbers.
- Assist with daily cash deposits and balancing of starting cash.
- Inform clients of sales and promotions.
- Sell products and assist with the in-house showroom.
- Utilize computer technology to handle online sales.
- Ensure a high quality of service is delivered.
- Participate in staff meetings.
- Perform administrative duties as assigned.
- Proficient in Microsoft Office Suite.
- Energetic.
- Able to adapt to different situations.
- Detail-oriented.
- 2 years of customer service experience, a 2-year degree, or an equivalent combination of experience and education. Customer service experience is preferred; supervisory experience is a plus.
- Strong communication skills, both verbal and written.
- Fun & Positive Work Environment
- Mission-Driven Culture
- Team Atmosphere
- Training & Development
Salary : $16 - $19