Collections Lead

Summary:
TNT Crane & Rigging is seeking an experienced Collections Lead to drive high-volume, corporate-level collections activity across multiple divisions and branches. This role acts as a senior point of contact for complex account resolution, negotiates payment arrangements directly with customers, and serves as a functional lead to branch-level collectors — providing guidance, escalation support, and process consistency across the team. The ideal candidate combines strong system knowledge (Great Plains, FCC, and High Radius), sharp negotiation skills, and the ability to manage a large, high-volume portfolio with minimal supervision.

Responsibilities:
●    Manage a high-volume portfolio of accounts, making a consistent daily volume of outbound collection calls to secure timely payment
●    Negotiate payment plans, settlements, and repayment schedules based on each customer's financial situation and account history
●    Serve as a lead resource to branch-level collectors, providing guidance on escalations, account strategy, and best practices
●    Research and resolve complex account discrepancies, short pays, and disputed invoices in coordination with branch and corporate teams
●    Perform account reconciliations to ensure invoice, payment, and credit activity is accurately reflected
●    Confer with customers by phone or in person to determine reasons for overdue payments and review terms of sale, service, or credit contracts
●    Document all collection activity, customer commitments, and account notes in Great Plains and High Radius in accordance with documentation standards
●    Monitor aging reports to identify high-risk and past-due accounts, prioritizing outreach and escalation accordingly
●    Coordinate with branch managers, sales, and project teams to resolve collection roadblocks and disputed charges
●    Filing Notice to Owners (NTO’s) and Liens
●    Placing accounts with our 3rd Party Collection Agency
●    Escalate unresolved or high-risk accounts to the AR Manager in accordance with the established escalation process
●    Assist in training branch collectors on collection procedures, system usage, and documentation standards
●    Recommend improvements to collection workflows, escalation procedures, and reporting
●    Prepare and contribute to weekly and monthly collections reporting, including productivity and portfolio performance metrics
●    Maintain compliance with all contract terms, credit policies, and legal requirements related to collections
●    Other duties as assigned
 

Qualifications:
●    5 years of high-volume commercial collections experience, preferably in a multi-division or multi-branch organization
●    Working knowledge of Great Plains (GP), FCC, and High Radius strongly preferred
●    Proven ability to negotiate payment terms and resolve disputes directly with customers
●    Experience performing account reconciliations and researching payment discrepancies
●    Experience filing Notice to Owners NTO’s, Liens
●    Experience submitting customers to 3rd Party Collections
●    Advanced Microsoft Excel skills, including V-Lookups, Pivot Tables, and formulas
●    Prior experience mentoring, guiding, or leading other collectors or AR staff is a plus
●    Excellent organizational, written, and verbal communication skills
●    Ability to work independently in a fast-paced, high-volume environment after training
●    Self-starter with strong problem-solving skills and the ability to creatively resolve account issues