What are the responsibilities and job description for the Senior Manager Customer Success position at Lead Origin Company?
- Houston, TX
- Full-Time
Come join one of the fastest growing Digital Marketing Agencies in the country!
LeadOrigin is a specialized marketing agency focused on providing digital transformation and data intelligence services to SMBs around the globe. Our founders are award winning leaders known for creating lasting solutions to complex problems. With LeadOrigin, they’re redefining what it means to digitally market a business or product. Utilizing a solidified experience in technology, marketing, and entrepreneurship, they are able to swiftly resolve key marketing deficiencies for clients then work off that to execute a more focused strategy creating lasting value in the process.
We work hard as a team to create a tailored approach for businesses of all sizes across various industries in order to increase sales, maximize customer satisfaction, and take the guesswork out of advertising on digital platforms.
Job Description
LeadOrigin is seeking an experienced leader to develop our Customer Success engine. The Senior Manager will develop a repository of client information and data for Creative teams to use as they execute our clients’ vision. Leveraging client satisfaction and performance KPIs, this position will proactively identify areas of opportunity for clients to support sustainable growth. In addition to serving as the resident expert on our clients, the Senior Manager will provide direction and a strategic perspective to bolster the CS team’s raw talent.
Job Responsibilities
- Manage, train, and develop a team of Customer Success Managers to independently manage a book of business
- Develop and implement strategies for customer retention in collaboration with the Sales and Marketing teams.
- Collaborate with clients to understand their needs, goals, and challenges, and develop solutions to meet those needs.
- Monitor and analyze customer feedback and metrics to identify areas for improvement and implement changes as necessary.
- Serve as a liaison between clients and internal teams to ensure effective collaboration.
- Strong business acumen to penetrate different industries
- Possesses high EQ for navigating a variety of organizational structures
- Leverages technology to capture customer insights and behavior
- Bachelor’s degree in Marketing, Business Administration, or related field (not required)
- 3 years Management experience and a track record of mentoring early career employees
- Generous Health & Dental Company Contributions
- Generous Company Holiday & PTO Policy
- New Company Macbook and Full Workstation
- A Collaborative Team-Based Work Environment!
Reviews
What our Clients Say
Grace Parrish
★★★★★
We've had a terrific experience with LeadOrigin! Our online sales have more than doubled since they started running our Google ads.
Dexter Robertson
★★★★★
We are beyond pleased with our experience with LeadOrigin. The team here has been such a great asset to our company and has contributed deeply to our companies growth.
Sofia Morales
★★★★★
We appreciate all the work LeadOrigin has done for us. They designed and have been managing our company’s website and we could not be happier with the amazing work they have continously provided us.
Grace Parrish
★★★★★
We've had a terrific experience with LeadOrigin! Our online sales have more than doubled since they started running our Google ads.
Dexter Robertson
★★★★★
We are beyond pleased with our experience with LeadOrigin. The team here has been such a great asset to our company and has contributed deeply to our companies growth.
Sofia Morales
★★★★★
We appreciate all the work LeadOrigin has done for us. They designed and have been managing our company’s website and we could not be happier with the amazing work they have continously provided us.
Grace Parrish
★★★★★
We've had a terrific experience with LeadOrigin! Our online sales have more than doubled since they started running our Google ads.
Posted on Google
Jordan McGraw
April 26, 2025
Trustindex verifies that the original source of the review is Google.
We hired LeadOrigin to manage our Google and Facebook ads, and they completely changed our ROI. Before, we were spending a lot with little return. Now, our cost per lead is down by 40%, and we’re getting higher quality leads. Highly recommend their paid media expertise!
Posted on Google
Lisa Merrick
April 7, 2025
Trustindex verifies that the original source of the review is Google.
I just don't understand how Dillan just knows everything about our business better than we do. Great company!
Posted on Google
Kent Bridges
March 21, 2025
Trustindex verifies that the original source of the review is Google.
We were losing leads left and right because we didn’t have a good follow-up system. LeadOrigin implemented a CRM for us, set up automated nurturing sequences, and helped us close more deals.
Posted on Google
Arman Lalani
March 28, 2024
Trustindex verifies that the original source of the review is Google.
I recently worked with Lead Origin to help boost my company's online presence and I couldn't be happier with the results. From the initial consultation to the final project delivery, the team at Lead Origin was professional, knowledgeable, and easy to work with. They took the time to understand my business and target audience, and created a customized marketing strategy that helped us reach our goals. Their expertise in digital marketing and social media management was evident throughout the entire process, and I was consistently impressed with their creative ideas and attention to detail. Not only did Lead Origin help increase our online visibility and engagement, but they also provided valuable insights and analytics to track our progress and adjust our strategy as needed. I highly recommend Lead Origin to any businesses looking to take their marketing efforts to the next level. Thank you for your exceptional work!
Posted on Google
Hamzah Amro
March 28, 2024
Trustindex verifies that the original source of the review is Google.
Hands down the best Company to use for your business. The give a personal touch and keep you ahead of the game.
Posted on Google
Junaid Khan
March 22, 2024
Trustindex verifies that the original source of the review is Google.
Lead Origin has been instrumental in enhancing our leads in the PPE industry. Their deep understanding and adaptability have driven impressive results Q1 of 2024. From the get-go, Lead Origin impressed us with their tailored strategies that resonated with our audience. I was afraid they would be another mediocre marketing company with false promises... I stand corrected. My personal opinion of what sets Lead Origin apart is their ability to adapt quickly. Zohaib and Bilal were very responsive when it came to starting new campaigns or creating content. Turnaround time was always less than 24 hours. In summary, Lead Origin is not just a marketing agency; they're strategic partners who drive success. I highly recommend them to any company in the PPE industry looking for exceptional marketing support.
Posted on Google
Saad Jamal
March 22, 2024
Trustindex verifies that the original source of the review is Google.
LeadOrigin, LeadOrigin, LeadOrigin. Just saying their name feels like starting a magical story that took my life and business to amazing places. Picture us sitting together, you cozy with a warm drink, and me, ready to tell you a tale that’s a bit like a fairy tale, but real. Hearing "LeadOrigin" might make you think of stars, space, and grand adventures among the galaxies. And that’s not too far from the truth, because they really did take my business on a journey to the stars. My adventure started in the bustling city of Houston, right after I graduated from Rice University. I had big dreams and a big loan, but soon learned that wasn’t enough to succeed. When I was almost out of hope, LeadOrigin came along like a team of space guides. They brought magic to my business with their wisdom and introduced me to helpers from around the world, right at my fingertips, ready to work wonders anytime. Suddenly, life became easy, like I was gliding through it in a spaceship, without a care, much like one of those futuristic cars Elon Musk dreams up. Now, I sit back in my comfortable chair, a glass of sparkling water in hand, looking back at those tough times. I feel a deep sense of gratitude for LeadOrigin. LeadOrigin, LeadOrigin, LeadOrigin. A name I’ll never forget. They didn’t just save my business; they transformed my life into a dream, making it possible for me to cruise through my days while talented people from across the globe help me out, all at the push of a button. They turned my struggles into a journey I’m grateful for, showing me that with the right team, we can indeed reach the stars and make our wildest dreams come true.
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