Part-Time Front Office Patient Services, Outreach & Marketing Coordinator

TMS New Mexico is seeking a warm, reliable, highly communicative person to manage patient communication and scheduling while helping grow our referral network and community presence.

This is a patient-facing position with a strong outreach component. We are looking for someone who takes initiative, communicates exceptionally well, and enjoys building relationships.

Patient Communication & Scheduling

• Answer patient phone calls and emails promptly and professionally.
• Schedule appointments..
• Confirm appointments and handle cancellations and rescheduling.
• Manage the patient waiting list.
• Follow up with prospective patients who have not completed the next step.
• Follow up appropriately with cancellations and missed appointments.
• Help prospective patients understand the commitment involved in TMS treatment.

Referral & Practitioner Outreach

• Maintain relationships with physicians, psychiatrists, therapists, counselors, and other referral sources.
• Conduct regular outreach to existing referring practitioners.
• Introduce TMS New Mexico to potential new referral partners.
• Help keep referral sources informed about our services and referral process.

Marketing & Social Media

• Assist with maintaining a consistent social media presence.
• Help develop patient-facing marketing and outreach.
• Support community outreach and promotional campaigns.
• Help identify what marketing and outreach activities are generating patient inquiries.

• Excellent verbal and written communication skills.
• Warm, personable, and professional.
• Highly reliable and organized.
• Proactive and self-directed.
• Comfortable following up persistently and respectfully.
• Comfortable speaking with both patients and healthcare professionals.
• Able to represent TMS New Mexico professionally in the community.
• Comfortable learning new software and systems.
• Healthcare, scheduling, referral coordination, marketing, or social media experience is a plus.

• Patients receive prompt, warm, and reliable communication.
• Scheduling runs smoothly and accurately.
• Prospective patients receive consistent follow-up.
• Referral relationships are actively maintained and expanded.
• Social media and outreach happen consistently.
• Outreach generates qualified patient inquiries.
• The front office operates reliably without constant oversight.

Part-time hours based on clinic needs and candidate availability. Reliable weekday availability is required.

Compensation: Based on experience and qualifications.