What are the responsibilities and job description for the Boston Showroom Manager position at TMCM LLC?
Description
Thos. Moser is a heritage American furniture company dedicated to the craft of fine woodworking and timeless design. Each piece is handmade in Maine, celebrating the integrity of materials, design, and craftsmanship. Our showrooms embody our philosophy: spaces that invite discovery, storytelling, and enduring connection through design.
The Showroom Manager leads the Boston team in achieving sales goals through design excellence, exceptional client experience, and compelling visual presentation. This role blends strong leadership, refined design sensibility, and a results-driven sales approach to represent the Thos. Moser brand at the highest level.
Responsibilities
- Deliver a design-led sales experience, guiding clients through product selection, spatial planning, and custom furniture solutions.
- Build and nurture long-term relationships with private clients, designers, architects, and trade partners.
- Maintain deep product knowledge to effectively communicate craftsmanship, materials, and design philosophy.
- Proactively identify new business opportunities through outreach, events, and community engagement.
- Manage daily showroom operations, ensuring a seamless and inspiring client experience.
- Oversee scheduling, inventory management, and coordination with production and logistics teams.
- Lead showroom merchandising strategy to align with seasonal stories, new product introductions, and brand standards.
- Ensure displays are visually compelling, cohesive, and reflective of Thos. Moser’s design ethos.
- Continuously refresh vignettes and presentations to inspire clients and reflect current design trends.
- Partner with interior designers and trade professionals to support client projects and develop new partnerships.
- Represent Thos. Moser at design community events and industry gatherings.
- Use a CRM platform to manage pipeline activity, forecast performance, and document the customer journey.
- Own your location’s P&L, ensuring the showroom operates within budget and achieves sales targets.
Requirements
- 5 years of experience in high-end retail, showroom sales, or luxury design
- Excellent visual merchandising and space planning skills.
- Deep appreciation for craftsmanship, design, and the customer journey.
- Exceptional communication and relationship-building abilities.
- Computer and software literate