What are the responsibilities and job description for the Sr. Factory Support Technician (Onsite) position at TM Floyd & Company (TMF)?
We’re looking for a Sr. Factory Support Technician for an onsite role in Summerville, SC.
Skills & Qualifications:
- Must be US citizen
- Experience with ServiceNow or similar ITSM platforms
- Strong Windows OS knowledge required
- Basic understanding of LAN and wireless network technologies
- Basic IT security knowledge
- Knowledge of ITIL processes
- Ability to prioritize efforts based upon business impact
- Ability to perform in stressful situations
- Strong troubleshooting and analytical skills
- Strong verbal and written communication skills
Key Responsibilities:
- Answer incoming calls to the Factory Service Desk
- Make a first diagnosis and prioritization of incidents for resolution
- Provide investigation, diagnosis, resolution, and recovery for hardware/software problems
- Escalate complex incidents to the second or third level in accordance with escalation processes
- Create, coordinate, and resolve incidents together with incident managers and resolver teams
- Own lifecycle of IT incidents within the ServiceNow platform
- Record incident resolutions in ServiceNow
- Maintain overall ownership of user issues and requests, ensuring that they receive resolution within a reasonable timeframe
- Work with application teams to gather knowledge and create KB articles about tasks that can be performed by the Factory Service Desk role to expedite resolution
- Support the following technologies: Windows 10 desktops and laptops, printers, scanners, basic LAN/WAN connectivity, and others as assigned
- Monitor IT services and systems using monitoring tools
- Prepare, implement, and verify software and hardware lifecycle projects through the change management process
- Maintain a secure IT environment by keeping devices up to date
The salary range for this position is $40,000 - $50,000.
TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY.
AAP, EEO
26-00284
Salary : $40,000 - $50,000