Network Telecom Engineer (Avaya/Genesys) (Hybrid)

Network Telecom Engineer (Avaya/Genesys) – Contract-to-Hire

Hybrid | Columbia, SC

Schedule: Tuesday, Wednesday, Thursday onsite (additional onsite as needed)

Hours: Monday-Friday, 8:30 AM – 5:00 PM (minimal travel, occasional on-call/weekend support)

• No C2C or subcontractor candidates
• No sponsorship now or in the future
• Credit check required during the pre-screen process

Position Overview

We are seeking an experienced Network Telecom Engineer to join a collaborative enterprise Telecom team supporting mission-critical contact center technologies. This role focuses on designing, implementing, and supporting Avaya and Genesys Cloud call center environments while partnering with business stakeholders to deliver reliable voice and communication solutions.

The ideal candidate has a strong background in telecommunications, VoIP, contact center platforms, and enterprise networking, along with experience designing IVR solutions, call routing, and integrations. This is a technical engineering role—not a full-stack software development position.

Ideal Candidate

An experienced Network Telecom Engineer with 8 years of enterprise telecommunications and VoIP experience, including strong hands-on expertise with Avaya contact center solutions and/or Genesys Cloud (CCaaS). The ideal candidate has experience designing IVR solutions, call routing, and enterprise voice infrastructure, excels at troubleshooting complex telecom environments, and enjoys collaborating with business and technical teams to deliver reliable, scalable communication solutions.

Responsibilities

• Design, develop, and support enterprise telecommunications and VoIP solutions.
• Lead the design and implementation of Avaya Call Center solutions, including IVR, Vectors, VDNs, call routing, and digital channels.
• Support enterprise Genesys Cloud (CCaaS) environments and contact center operations.
• Research, evaluate, and recommend new telecommunications hardware, software, and networking solutions.
• Perform engineering studies, feasibility analyses, and cost/benefit evaluations for new technologies.
• Create and maintain technical documentation, including:

Functional Requirements Documents (FRDs)

Workflow diagrams

Network diagrams

Integration specifications

• Participate in and lead discovery and design workshops with business and technical stakeholders.
• Plan and support telecommunications infrastructure, equipment layouts, and system implementations.
• Monitor system performance, capacity, security, and network traffic to ensure optimal operation.
• Develop and maintain telecommunications disaster recovery and business continuity plans.
• Work closely with vendors to support upgrades and ensure compatibility with enterprise systems.
• Mentor junior team members and provide technical guidance.
• Ensure compliance with corporate security policies and government contract requirements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field

OR

• Associate degree plus 2 years of related experience

OR

• 4 additional years of related experience in lieu of a degree

• 8 years of telecommunications and VoIP engineering experience
• Experience supporting Avaya contact center platforms
• Experience with CCaaS (Contact Center as a Service) platforms
• Strong understanding of:

VoIP technologies

Enterprise telecommunications systems

LAN/WAN networking

SD-WAN

VPN

Cloud networking solutions

• Experience producing technical documentation and workflow diagrams
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills

Preferred Technical Skills

• Avaya Aura
• Avaya Oceana
• Avaya Workforce Optimization (WFO)
• Genesys Cloud
• JavaScript, Python, or Node.js (helpful but not a primary requirement)
• GitHub
• ServiceNow
• Microsoft Azure
• Lucidchart or similar workflow modeling tools

Preferred Certifications

• Genesys Cloud CX Developer (GCD)
• Genesys Cloud CX Architect (ARC)

Team Environment

You will join a collaborative Telecom team consisting of:

• 3 Telecom Engineers
• 4 Telecom Analysts

The team supports enterprise call center solutions for multiple business areas, while maintaining highly available voice and contact center services.

The hourly rate for this position is $59.00.

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY.

AAP, EEO

26-00324