Fleet Manager

Summary:

Serve as driver's* supervisor/representative in Operations. Manage driver’s performance in identified categories and be primary communication link to drivers. Work to achieve optimum driver and customer satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Primary communications link to drivers, including, but not limited to, load information, safety needs, advances, maintenance coordination, performance counseling and dissemination of general company news and information.
• Responsible for an assigned fleet of tractors and drivers
• Communicate all information related to sensitive shipments via required procedures.
• Daily verbal communication with your entire assigned fleet is 100% mandatory.
• Assist as backup to other Operations staff as needed or directed.
• Data entry accuracy goal of 97% or better.
• Responsible for accurate and on time entry of driver load completion data and accurate pay.
• Driver turnover goal of 120% or less.
• Average weekly miles per unit goal of 2,000 or better (solos).
• Minimize service failures; goal of 7 or less per month.
• On time performance goal of 98.5% or better.
• Monitor driver HOS and adjust dispatch plans as needed.
• Monitor and schedule equipment maintenance needs, including but not limited to preventive maintenance schedules.
• Liaison between maintenance team and driver for equipment issues
• Monitor driver days on the road and discuss issues and concerns with drivers and contractors, escalating to management as necessary. Goal is 20 days per month.
• Work with assigned fleet to maximize miles and productivity while reducing deadhead miles.
• Monitor and coach company drivers on TLI’s Fuel Solution Compliance and True Fuel. Annual goal is 7.7 for assigned fleet.
• Make recommendations for special pay or driver disciplinary actions.
• Handle driver complaints in a thorough and timely manner; escalating to senior staff as appropriate.
• Ensure all work is completed daily and communicate any known issues, questions, needs or concerns to Extended Coverage thoroughly.
• Be able and willing to speak to drivers on a as needed basis outside regularly scheduled hours.

* For purposes of this job description, “Driver” could be company driver or independent contractor.

Preferred Qualification:

• Excellent phone etiquette and communication skills (verbal and written)
• Work well under pressure, able to multi-task and organize.
• 1 years’ experience in the Transportation Industry is preferred
• Basic to moderate knowledge of FMCSA rules and regulations pertaining to Hours of Service

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate Degree or 1 years related experience and/or training; or equivalent combination of education and experience.