Call Center Sales Representative

B2B Outbound Sales Representative – Telecommunications UpgradesPosition Summary

The B2B Outbound Sales Representative is responsible for proactively contacting business customers to identify opportunities for wireless, internet, and telecommunications service upgrades. Using a consultative sales approach, the representative will assess customer needs, recommend solutions, and drive revenue growth through outbound sales activities while delivering a professional customer experience.

Essential Functions

• Conduct outbound sales calls to existing and prospective business customers.
• Identify opportunities to upgrade wireless, internet, voice, and bundled telecommunications services.
• Build relationships with business owners, managers, and decision-makers.
• Assess customer needs and recommend products and services that align with business objectives.
• Present product features, pricing, promotions, and upgrade opportunities in a professional and persuasive manner.
• Overcome objections and effectively communicate the value of proposed solutions.
• Accurately document customer interactions, sales activities, and account updates in company systems.
• Process sales transactions and service upgrades in accordance with company and client requirements.
• Meet or exceed established sales, quality, productivity, and compliance goals.
• Participate in required training, coaching, and development activities.
• Maintain compliance with company policies, client requirements, and applicable laws and regulations.
• Regular and reliable attendance, including adherence to scheduled work hours, is an essential function of this position.

Required Qualifications

• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Ability to build rapport and influence business decision-makers.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Ability to manage multiple tasks in a fast-paced sales environment.
• Ability to learn and effectively communicate product and service information.
• Ability to maintain confidentiality and safeguard sensitive information.

Preferred Qualifications

• Previous B2B sales experience.
• Telecommunications, wireless, internet, or technology sales experience.
• Contact center, inside sales, or outbound sales experience.
• Experience using CRM or sales management software.

Performance Expectations

• Meet or exceed individual sales goals.
• Maintain required quality assurance standards.
• Achieve productivity and call activity expectations.
• Accurately document customer interactions and sales activities.
• Adhere to attendance and schedule requirements.

Work Environment

This position is primarily performed in an office or remote contact center environment. Employees regularly use computers, telephones, headsets, and other standard office equipment.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Ability to communicate effectively with customers and coworkers through available communication methods.
• Ability to operate a computer, telephone, and related office equipment, with or without reasonable accommodation.
• Ability to access and utilize required software systems and communication tools, with or without reasonable accommodation.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Equal Employment Opportunity Statement

The Company is an equal opportunity employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

The Company is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application process and employment relationship, consistent with applicable law.

Pay: From $17.00 per hour

Work Location: In person

Benefits:

Salary : $17