Remote Customer Support Chat Agent

Our name says it all Tender Loving Care at Home. Here at TLC Home Care we pride ourselves on having excellent customer service and caregiver selection. We are compassionate about what we do and know first hand the challenges involved in selecting good caregivers. We have a lot of experience and a long history coordinating care for clients, family members and caregivers and facilities. We understand that this is a very difficult time in your loved ones life but we will strive to bring the most qualified caregivers who truly love what they do and are excited about providing the best personal care services.

We are looking for a dynamic and customer-focused Remote Customer Support Chat Agent to join our Administrative team. In this role, you will act as the main point of contact for customers via our online chat platform, providing exceptional support with a focus on clear communication and fast resolution. As an hourly, full-time position, this is an excellent opportunity for someone who thrives in a remote work environment and enjoys helping customers solve problems while delivering an outstanding service experience.

Responsibilities:

• Respond promptly to customer inquiries through an engaging and professional online chat platform.
• Identify customer needs and provide accurate, helpful, and timely solutions to their inquiries or issues.
• Maintain a deep understanding of our products and services to effectively assist customers.
• Document all customer interactions and escalate issues to the appropriate team when needed.
• Follow company workflows, policies, and procedures to ensure a consistent and seamless customer experience.
• Proactively identify trends in customer feedback and suggest improvements to processes or services.
• Collaborate with other departments to resolve customer concerns efficiently and effectively.

Qualifications

• Proficiency in English with excellent written communication skills.
• Prior experience in a customer support or administrative role is highly preferred.
• Strong problem-solving abilities with a detail-oriented approach.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Comfortable using chat tools and customer service software platforms.
• Reliable high-speed internet connection and a quiet, distraction-free workspace for remote work.
• Flexibility to work a full-time hourly schedule, including weekends and holidays if necessary.