What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Rob Johnson - State Farm Agent?
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving our community since 2010, built on a foundation of trust, collaboration, and professional growth. With a team of three dedicated professionals, we foster an environment that values autonomy and encourages innovation—allowing each team member to take ownership of their role without micromanagement.
We believe that a strong, supportive workplace leads to success, which is why we invest in our team’s well-being through monthly employer-paid lunches and quarterly team-building events, such as bowling nights or dinners. These opportunities help us stay connected beyond our daily responsibilities, strengthening our bond as a team.
Our agent, a proud graduate of Marshall University and West Virginia University, is committed to cultivating a workplace where individuals feel empowered, appreciated, and excited to contribute. If you’re looking for a career in an agency that values trust, teamwork, and a positive culture, we’d love to meet you!
ROLE DESCRIPTION:
Our agency has been proudly serving our community since 2010, built on a foundation of trust, collaboration, and professional growth. With a team of three dedicated professionals, we foster an environment that values autonomy and encourages innovation—allowing each team member to take ownership of their role without micromanagement.
We believe that a strong, supportive workplace leads to success, which is why we invest in our team’s well-being through monthly employer-paid lunches and quarterly team-building events, such as bowling nights or dinners. These opportunities help us stay connected beyond our daily responsibilities, strengthening our bond as a team.
Our agent, a proud graduate of Marshall University and West Virginia University, is committed to cultivating a workplace where individuals feel empowered, appreciated, and excited to contribute. If you’re looking for a career in an agency that values trust, teamwork, and a positive culture, we’d love to meet you!
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Rob Johnson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain client records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Strong communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Salary : $40,000 - $60,000
