Service Manager- MRO

Job Responsibilities:

· Effectively communicate with aircraft owners, aircraft operators, and pilots regarding aircraft maintenance cost, schedule, and downtime.

· Communicate all cost and work status changes with customers, consistent with their expectations.

· Provide updates to customers every 24 to 48 hours on project status, cost, or RTS adjustments.

· Coordination of aircraft maintenance projects ensuring on-time delivery and customer satisfaction.

· Maintain single point of contact for customers and resolve complaints/disputes.

· Accomplish customer in-briefing and out-briefing meetings for applicable work projects.

· Interface daily with Production Manager, and Parts Department to ensure a smooth and efficient project performance.

· Monitor Work Packages for accuracy of content and pricing.

· Review work order after completion of work and complete final invoice.

· Present final invoice to customer and receive payment, when necessary, after job completion.

· Ensure any necessary warranty is approved, invoiced, and credited by appropriate vendor when required.

· Ensure financial revenue targets of the maintenance activities are achieved and reported.

· Monitor staffing levels and make recommendations on needed changes. Participate in interview process for technicians and support staff as necessary.

· Provides recommendation of formal technical training based upon past and future activity.

· Assist in effective scheduling and coordination of internal support services (avionics, sheet metal, NDT, etc.) as required.

· Monitor and periodically report on team performance.

· Assist in aircraft work scheduling, planning and work group capacity management.

· Support efforts of the Quoting and Sales teams in the performance of their duties.

· Monitor safe work practices, environmental compliance and proper housekeeping.

· Verify aircraft is returned to customer clean, complete & in order.

· Develop and implement ways to market and sell maintenance services to potential customers.

· Other duties may be assigned from time to time, as needed.

Knowledge, Skills and Abilities Required:

· High School graduate or equivalent.

· Airframe and Powerplant license is desired.

· Extensive knowledge of Federal Aviation Regulations related to maintenance and procedures.

· Excellent interpersonal skills.

· Ability to manage multiple complex projects simultaneously.

· Excellent communication skills both written and verbal delivered with tact and professionalism.

· Proficient with computer applications including Microsoft office suite.

· Detailed working knowledge of CORRIDOR is a strong plus.

· 8 years’ experience supporting aircraft is desired.

· Detailed knowledge of aircraft, manuals, maintenance programs, procedures.

· Prior leadership experience and/or role in business management preferred.

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $70,000 - $100,000