AV & Collaboration Technologies Lead

Who We Are

WWE® is an integrated media organization and the recognized global leader in sports entertainment. The company consists of a portfolio of businesses that create and deliver original content 52 weeks a year to a global audience. WWE is committed to family-friendly entertainment on its television programming, premium live events, digital media, and publishing platforms. WWE’s TV-PG programming can be seen in more than 1 billion households worldwide in more than 20 languages through world-class distribution partners including NBCUniversal, The CW and Netflix. In the United States, NBCUniversal’s streaming service, Peacock, is the exclusive home to all premium live events, a variety of original programming and a massive video-on-demand library. Netflix is the exclusive home for WWE programming around the world, other than select international markets. WWE is part of TKO Group Holdings (NYSE: TKO). Additional information on WWE can be found at wwe.com and corporate.wwe.com. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

Position Title: AV & Collaboration Technologies Lead

Location: Stamford, CT -or- NYC, NY

Reports To: SVP, Service Delivery

Department / Division: TKO Technology

We are seeking an experienced AV & Collaboration Technologies Lead to design, implement, and maintain TKO’s video conferencing solutions. This role is responsible for managing a range of conferencing platforms and hardware, ensuring seamless meeting experiences for executives and stakeholders across the organization.

The ideal candidate will have a demonstrated track record of at least 6 years specializing in AV installation and support, with advanced expertise in conferencing platforms and room systems. Deep knowledge of technical requirements, impeccable customer service skills, and experience working closely with C-Suite and senior executives are essential.

III. Core Responsibilities

Design, implement, and maintain video conferencing solutions to support organizational needs across TKO Group.

• Manage and troubleshoot major conferencing platforms including Microsoft Teams, Zoom, Cisco Webex, GoToMeeting, and others as required.
• Oversee and support a variety of video conferencing equipment, including Cisco, Poly, Teams Rooms, Zoom Rooms, and related AV infrastructure.
• Provide high-touch support and training for C-Suite and senior executives, ensuring exceptional meeting experiences and rapid response to issues.
• Develop and maintain documentation for all video conferencing systems, configurations, and processes.
• Coordinate and execute AV system upgrades, installations, and regular maintenance in conference and meeting spaces.
• Monitor system health, proactively identify and resolve technical issues, and escalate concerns as appropriate for expedient resolution.
• Collaborate with IT and facilities teams to plan and support AV and video conference projects and room optimizations.
• Maintain a high level of professionalism and discretion when managing sensitive information and executive communications.
• Participate in the evaluation and selection of new video conferencing technologies and vendors to ensure TKO remains at the forefront of collaboration solutions.
• Provide on-call and escalation support as required for business-critical meetings and events.
  
  

IV. Qualifications

• 6 years of hands-on AV support and installation experience.
• Extensive experience supporting and deploying conferencing platforms such as Microsoft Teams, Zoom, Cisco Webex, GoToMeeting, and similar tools.
• In-depth technical knowledge of video conferencing hardware including Cisco, Poly, Teams Rooms, Zoom Rooms, and related AV systems.
• Proven ability to support senior executives and C-Suite with a customer-focused, professional approach.
• Strong written and verbal communication and interpersonal skills; able to explain technical concepts to non-technical stakeholders.
• Demonstrated skill in troubleshooting complex AV systems in high-pressure environments.
• Experience supporting mobile device integration and collaboration tools is a plus.
• Ability to prioritize tasks effectively and manage multiple concurrent projects with minimal supervision.
• Strong customer service orientation and ability to provide white-glove support.
• Experience with meeting room scheduling, AV automation, and networked AV solutions preferred.
• Relevant industry certifications such as CTS, Microsoft, Cisco, Poly, or AVIXA are preferred.
• Able to lift and transport moderately heavy AV equipment as needed.
• College diploma or university degree, preferably in Computer Science, Information Technology, or related field.
• Occasional travel and on-call escalation support required.
  
  

VI. Knowledge, Skills, And Abilities

• Strategic Thinking: Ability to plan for future AV needs, identify and escalate trends, and propose innovative solutions for enhanced collaboration.
• Technical Knowledge: Advanced understanding of the AV and video conferencing landscape; eagerness to learn and adapt to new technologies.
• Teamwork & Communication: Exceptional interpersonal skills for supporting and collaborating with stakeholders at all levels; proven relationship management abilities.
• Project Management: Capacity to manage and deliver AV projects on time and within budget, adjusting to shifting business priorities.
• Continuous Improvement: Commitment to identifying opportunities for process and system enhancements to better serve executive and business needs.
  
  

Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum

$75,000 annually(minimum will not fall below the applicable State/local minimum salary thresholds)

Hiring Rate Maximum

$100,000 annually

WWE is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. WWE makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. WWE also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for WWE employment candidates, please review our Candidate Privacy Policy. For information regarding Terms and Conditions for this and other WWE websites, please review our Terms and Conditions.