What are the responsibilities and job description for the General Manager position at TKo Hospitality?
Company Description TKo Hospitality is a specialized hospitality management company focused on building strong partnerships with owners and delivering measurable results in profitability, market share, guest satisfaction, and asset value. The organization tailors services to each property’s unique needs, considering market conditions, operational performance, and ownership goals. With a professional team bringing over 100 years of combined industry experience, TKo Hospitality supports a wide range of brands, including Marriott, Hilton, Hyatt, IHG, Choice, and independent hotels. The company’s “We Care” culture emphasizes care for associates, guests, owners, and communities, grounded in accountability, mutual respect, and a commitment to excellence.
Role Description The General Manager is a full-time, on-site leadership role based in Lewes, DE, responsible for overseeing all daily hotel operations. This role manages departmental leaders, ensures consistent delivery of exceptional guest experiences, and drives performance in revenue, profitability, and market share. The General Manager monitors budgets, controls costs, and leads sales and marketing initiatives in coordination with corporate and property-level teams. They recruit, train, and develop associates while fostering an inclusive, high-performance culture aligned with TKo Hospitality’s values. The role also ensures compliance with brand standards, safety and regulatory requirements, and maintains strong relationships with owners, the local community, and corporate partners.
Qualifications
- Leadership and operations management skills, including team supervision, staff development, and cross-functional coordination.
- Financial acumen with experience in budgeting, forecasting, revenue management, and cost control.
- Strong guest service and hospitality skills, with a track record of improving satisfaction scores and managing guest feedback.
- Sales and marketing abilities, including collaboration on local market strategies, brand initiatives, and community partnerships.
- Excellent communication, problem-solving, and decision-making skills, with the ability to interact effectively with associates, guests, owners, and brand representatives.
- Experience with branded hotel environments (preferably Hyatt) and familiarity with standard hotel systems and reporting tools.
- Proven ability to work on-site with a hands-on management style and a commitment to TKo Hospitality’s “We Care” culture.
- Bachelor’s degree in Hospitality Management, Business, or related field preferred; relevant equivalent experience in hotel management strongly considered.