Packaging Field Service Technician

Job Description and Priorities

Pay: $70-85K plus company car and all expenses and benefits

Responsibilities

• Investigate and resolve customer reports of technical issues with equipment and eliminate future operational or service difficulties.
• Provide on-site technical assistance to troubleshoot and repair equipment in a reasonable amount of time.
• Install and/or repair equipment at the customer's facility to ensure full functionality according to specifications in a timely manner.
• Maintain quality and quantity of work on equipment.
• Listen attentively and ask questions as appropriate.
• Complete work assignments with minimum supervision.
• Retrieve and respond to messages daily on all communication tools.
• Complete Service Documentation on service call details and time spent on the call to ensure reports are complete and accurate.
• Consistently make travel arrangements (including hotel, car rental, and airline flights) within company policy guidelines.
• Keep team members and customers informed of arrival times.
• Provide contact information for the service team for future service and parts needs.
• Ensure the customer is comfortable with operational and safety procedures of their equipment.

Required Skills and Abilities

• Proficiency in electrical, electronics, pneumatic, and mechanical systems.
• Controls experience to accommodate PLC, HMI, and VFD operation and modifications as needed.
• Ability to respond and adjust to changing or new situations.
• Ability to work well in high-stress environments and maintain professionalism in dealing with customers and co-workers.
• Ability to work effectively in unsupervised settings.
• Ability to troubleshoot advanced mechanical, electronic, and operational aspects of machines.
• Strong focus on problem-solving and preventative maintenance for machine service.
• Excellent customer service skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or associates of the organization.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Requirements

• Current valid U.S. driver's license.
• Valid U.S. passport or the ability to obtain one.
• Ability to travel within North America, depending on customer needs.
• Ability to maintain a flexible schedule and work outside of normal business hours, as needed.

Behavior Standard

• Career-minded individual who will maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers, and management.