What are the responsibilities and job description for the Operations Coordinator- Service/Repair (Tacoma) position at TK Elevator?
What we expect The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Coordinator- Repair located in Tacoma, WA.
Responsible for performing administrative duties associated with the operations and sales departments so that the business functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
EDUCATION & EXPERIENCE:
Hourly rate: $26.00- $35.00 per hour with an annual bonus program of 0% - 8%
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
Who we are Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Responsible for performing administrative duties associated with the operations and sales departments so that the business functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
- Obtain updates from superintendents to maintain the Down Car List and communicate down car status updates to dispatch.
- Maintain and track field employee vacation requests and enter updates into the operations tracking system.
- Assist mechanics with mobile device and systems support, including downloads, troubleshooting, ordering phones, tools, and brochures for the service and repair departments.
- Support managers with safety meetings and maintain all related documentation and records.
- Assist the Repair Manager with repair scheduling, customer communication, and permit applications.
- Create parts requisitions, receive parts, and review weekly reports of unreceived invoices.
- Perform research and reporting for Repair and Modernization Managers, including account history, work in progress, routing, TK Exact, missed service reports, sick unit reports, and billable call research.
- Compile data and prepare reports for high-profile service accounts, as needed.
- Manage company vehicles and submit vehicle change requests to LeasePlan, as applicable.
- Review contract booking packages, including customer number request forms, Installed Base forms, and contract transmittal documentation. Create and maintain branch mechanic files.
- Ensure customer change forms are accurate and forward completed documentation to regional contract administrators. Process service contract change requests and attach all required supporting documentation.
- Verify information on new EDS sheets, update customer contact information in service contracts, and research existing customer, Installed Base, and contract information within company systems.
- Receive and review final acceptances from Construction and Modernization departments and process owner or unit changes as needed.
- Prepare the monthly NIM report for Corporate, verify accuracy, distribute reports to sales and branch leadership, and maintain the NIM tracker.
- Print and distribute special deck invoices and service contract invoices to customers upon request.
- Maintain the branch cancellation log and complete cancellation packages for submission to regional contract administrators.
- Participate in monthly accounts receivable conference calls with Regional Collectors and actively follow up on outstanding A/R items.
- Assist with processing certificates of insurance for service jobs and set up customers within the Customer Service Portal.
- Maintain branch PCard records and distribute incoming mail and faxes.
- Support branch sales efforts and perform additional duties as assigned.
EDUCATION & EXPERIENCE:
- High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
- Some elevator repair administrative work, preferred.
- Oracle database knowledge, preferred.
Hourly rate: $26.00- $35.00 per hour with an annual bonus program of 0% - 8%
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Health savings account (HSA)
- Supplemental medical plans
- Company-paid short- and long-term disability insurance
- Company-paid basic life insurance and AD&D
- Optional life and AD&D coverage
- Optional spouse and dependent life insurance
- Identity theft monitoring
- Pet insurance
- Company-paid Employee Assistance Program (EAP)
- Tuition reimbursement
- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
- 15 days of vacation per year
- 11 paid holidays each calendar year (10 fixed, 1 floating)
- Paid sick leave, per company policy
- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Who we are Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Salary : $26 - $35