What are the responsibilities and job description for the IT Manager position at Tjoapack?
IT Manager
📍 Clinton, TN | 🕒 Full-Time | On-Site
👥 Vacancies: 1
About Tjoapack
Tjoapack is a global Contract Packaging Organization (CPO) with over 35 years of experience in pharmaceutical packaging and supply chain management. Headquartered in the Netherlands, with a growing site in Clinton, TN, we are shaping the future of the pharmaceutical supply chain—making it safer, more reliable, and patient-centered. 🌍💊
As we continue expanding our U.S. operations, technology plays a critical role in enabling operational excellence, regulatory compliance, and sustainable growth. To support this next phase, we are seeking a driven IT Manager (US) to execute the digital transformation of our Clinton site and align technology with business priorities.
The Role
As IT Manager (US), you will lead the digital agenda for our fast-growing US site, combining hands-on technical leadership with the ability to execute a strategic vision. Reporting to the Director of Technology, you will oversee day-to-day IT operations while driving major initiatives—including a significant ERP implementation.
This role requires a proactive, business-oriented leader who can translate operational needs into scalable technology solutions.
You will act as a strategic partner to leadership—ensuring technology enables efficiency, compliance, security, and long-term growth.
⏱️ A Day in the Life 💻
Your day might begin by reviewing system performance metrics and ensuring all infrastructure is running smoothly for production and office operations. You could then meet with site leadership to align IT priorities with operational goals, followed by coordinating ERP project milestones with global stakeholders.
Throughout the day, you’ll balance vendor management, cybersecurity oversight, and project execution. Whether leading an infrastructure upgrade or resolving a critical technical issue onsite, you move seamlessly from strategy to execution.
This role is ideal for a hands-on individual who leads by individual contribution, is energized by building systems, and shaping a growing digital environment in a regulated industry.
🚀 Your Impact
As IT Manager (US), you will shape and execute the IT and digital strategy at our Clinton site. You will:
Oversee the execution of IT operations, ensuring reliability, security, and operational efficiency
Play a key role in the ERP implementation at the US site—acting as the on-site coordinator and key liaison, ensuring alignment with the overall global project plan
Partner with business leaders to translate operational needs into effective and scalable IT solutions
Develop IT strategies aligned with business objectives and future growth
Monitor and improve IT performance through clear KPIs and continuous improvement initiatives
Plan for future IT capacity, skills development, and team expansion
Provide leadership during system outages or technical emergencies
Ensure strong cybersecurity, data protection, and regulatory compliance practices
Oversee vendor relationships, procurement, and IT budget management for the US site
Collaborate with the global IT group to maintain consistency across our international technology landscape
⚙️ Key Focus Areas
🖥️ IT Operations & Infrastructure
Ensure stable, secure, and scalable infrastructure
Maintain business continuity and disaster recovery readiness
Support reliable systems for production, quality, and back-office functions
🔄 ERP & Digital Transformation
Partner with the Director of Technology on ERP deployment across US operations
Support planning, testing, training, and go-live activities
Drive process automation and digital initiatives that enhance operational performance
👥 Leadership & Team Development
Provide leadership and mentorship to the US IT team
Foster a culture of accountability, collaboration, and service excellence
Act as a trusted advisor to site leadership
🔐 Security & Compliance
Implement robust security protocols and data protection standards
Ensure compliance with relevant industry and data privacy regulations
Proactively identify and mitigate technology risks
📈 Strategic IT Planning
Develop a technology roadmap aligned with site growth and global strategy
Monitor performance metrics and drive continuous improvement
Balance long-term digital vision with immediate operational priorities
🎓 What You Bring
Bachelor’s degree in IT, Information Systems, Business Administration, or related field (Master’s preferred)
10 years of IT experience in a manufacturing, industrial, or pharmaceutical environment
At least 3 years in an IT leadership role with demonstrated success in ERP implementations and digital initiatives
Strong project management skills with proven ability to plan, execute, and deliver complex technology projects
Solid technical foundation across infrastructure, enterprise systems, and applications
Experience working in multi-site or international organizations
Strong problem-solving skills and ability to lead through change
Excellent communication and influencing skills across technical and business stakeholders
Certifications such as PMP, Lean Six Sigma, Agile Scrum Master, ITIL, or Change Management are a plus
🧠 You Are
A strategic thinker who thrives in a fast-paced, regulated environment
A self-starter who takes initiative and drives projects to completion
An innovative problem solver who balances vision with execution
An empowering leader who builds strong stakeholder relationships
Collaborative, adaptable, and comfortable operating in a global environment
🌟 Why Join Tjoapack?
Lead a major ERP implementation that will shape our technology future
Serve on the site leadership team and influence strategic direction
Work in a global organization while managing US operations autonomously
Competitive compensation ($110,000–$125,000 base performance bonus)
Comprehensive benefits including health insurance, 401(k) match, PTO, and professional development
Be part of a purpose-driven organization where your work directly impacts patients’ lives
Help build the digital foundation for a fast-growing US operation
📩 Apply Today!
If you’re ready to lead with impact, drive digital transformation, and build a strong IT foundation for a growing pharmaceutical organization, we’d love to hear from you.
Apply directly via our website.