What are the responsibilities and job description for the Salesforce Product Owner position at Tixy Services LLC?
Salesforce Product Owner
McKinney, TX (Hybrid)
Contract to Hire (C2H)
Job Summary
We are seeking an experienced Salesforce Product Owner to lead the strategy, roadmap, and delivery of Salesforce-based enterprise solutions. The ideal candidate will partner with business stakeholders, engineering teams, architects, and Salesforce administrators to define product vision, prioritize features, and deliver scalable solutions on the Salesforce platform. Experience with Service Cloud, AI-enabled workflows, enterprise integrations, and Agile product delivery is highly preferred.
< class="x_elementToProof">Key Responsibilities- Own the Salesforce product roadmap and prioritize features based on business value.
- Gather and document business requirements, user stories, and acceptance criteria.
- Partner with stakeholders to understand business needs and translate them into Salesforce solutions.
- Drive end-to-end product delivery using Agile/Scrum methodologies.
- Lead backlog refinement, sprint planning, reviews, and prioritization.
- Work closely with Salesforce developers, architects, QA, and administrators.
- Optimize customer and employee workflows using Salesforce Service Cloud.
- Collaborate with cross-functional teams to deliver enterprise-scale CRM solutions.
- Define product KPIs and continuously improve user experience through customer feedback.
- Support AI-driven automation, workflow optimization, and process improvements.
- Coordinate with integration teams for APIs and third-party applications.
- Ensure product quality, adoption, and successful release management.
- 10 years of Product Management/Product Ownership experience.
- 5 years of Salesforce Product Owner experience.
- Strong experience with Salesforce Service Cloud.
- Expertise in Agile/Scrum methodologies.
- Experience managing product backlogs and roadmaps.
- Strong stakeholder management and communication skills.
- Experience with workflow automation and business process optimization.
- Ability to write user stories and acceptance criteria.
- Experience working with cross-functional engineering teams.
- Knowledge of Salesforce integrations and enterprise platforms.