What are the responsibilities and job description for the Customer Service Specialist position at Tivoli?
We are seeking an experienced Customer Service Specialist to join our growing team. If you have experience in lighting sales or customer service, interested in joining a dynamic fast paced environment, and working on some of the most notable architectural projects in the U.S. and abroad, we want you to join our team!
The Customer Service Specialist plays a critical role at Tivoli, a leading linear lighting company specializing in the commercial and theatrical lighting industry. The candidate should be a highly motivated team player with a great work ethic and a can-do spirit. The right person will also be a good communicator with excellent organizational skills. We value the ability to collaborate and learn with other team members. We provide the freedom for each person to perform their tasks and responsibilities, with the expectation of high performance in return.
Essential Duties and Responsibilities:
- Answer incoming customer inquiries.
- Collaborate with management teams to stay updated on new products, services, and policies.
- Order entry into ERP system.
- Ensures the accuracy of all orders and quotes.
- Engages with clients in a friendly and professional manner while actively listening to their concerns.
- Offers support and solutions to customers in accordance with Tivoli’s customer service policies.
- Other duties as assigned by the manager.
Qualifications:
- High school diploma or equivalent (Associate’s degree in Business Administration or related field is a plus), 2 years college preferred.
- Proven experience in order entry, customer service, or a related field.
- Excellent communication skills (written and verbal).
- Strong attention to detail and accuracy.
- Excellent computer skills including MS Word, Excel, Outlook, Teams, Adobe Acrobat and ERP system is a huge plus!
- Ability to multitask and prioritize in a fast-paced environment.
- Self-starter.
- Team player.
- Positive attitude.
Preferred Qualifications:
- Experience in the lighting industry or a related field.
- Familiarity with ERP/MRP system.
- Familiarity with Salesforce.
We Offer:
- Competitive salary and benefits package.
- A collaborative and inclusive work environment.
- The chance to make a significant impact on diverse projects that drive company success.
We take pride in delivering top-notch products and exceptional service to our clients. Join our dedicated team and contribute to your continued success!