What are the responsibilities and job description for the Mid-Level IT Support Specialist position at Titomic?
About the job
Company Description
At Titomic, we’re reimagining how metal parts are produced and protected across aerospace, automotive, defense, oil & gas, mining, and beyond. We serve as an advanced manufacturing partner by integrating breakthrough cold spray technology and turnkey systems into existing machinery and processes. This enables a faster, easier, and more cost-effective way to build, coat, and repair parts on demand—allowing businesses to maximize uptime and profits in a competitive environment.
Position Overview:
The Titomic U.S. Information Technology team is seeking a mid-level IT Security and Support Specialist with hands-on experience supporting Microsoft GCC High Office 365 environments. This role is responsible for maintaining secure and compliant cloud operations, supporting end-users, managing system configurations, and responding to incidents and service requests. You will collaborate with internal teams to ensure systems remain resilient, compliant, and user-focused while assisting to ensure users operate at the highest level possible. If you have a positive attitude and a willingness to use your existing skills while learning more in a positive manufacturing environment, you could be a fit for this position.
Responsibilities:
Manage and monitor security configurations within GCC High Office 365 (Exchange Online, Teams, SharePoint, OneDrive).
- Maintain compliance with NIST 800-53 and 800-171
- Support endpoint protection, vulnerability management, and multifactor authentication (MFA) configuration.
- Review and respond to Microsoft Security and Compliance alerts within the GCC High environment.
- Perform regular audits, generate reports, and remediate non-compliance issues in coordination with governance teams.
- Assist in implementing and maintaining secure baseline configurations across cloud and hybrid environments.
- Experience in maintaining an active SSP.
- Provide Level 1/2/3 support for users in GCC High, resolving issues related to identity, access, collaboration tools, and desktop performance.
- Administer user accounts, groups, and licensing within Microsoft 365 GCC High via Azure AD and PowerShell.
- Troubleshoot connectivity and access issues in compliance-restricted environments.
- Support Intune MDM/MAM policies and secure device onboarding/offboarding.
- Create and maintain knowledge base articles and user guides for supported systems.
- Network experience a plus!
Required Qualifications:
- 3–5 years of experience in IT security and/or IT support roles.
- Direct experience working with Microsoft 365 GCC High.
- Strong working knowledge of Windows OS, Office applications, Active Directory, and PowerShell scripting.
- Experience with compliance frameworks such as CMMC or ITAR.
- Familiarity with Microsoft Security & Compliance Center, Azure Security Center, Defender for Endpoint, and Conditional Access.
- Strong troubleshooting skills and ability to communicate effectively with both technical and non-technical users.
Preferred Qualifications:
- Microsoft certifications
- Experience with ITSM tools.
Security Requirements:
- U.S. citizenship without dual citizenship is required.
- Background check will be required for the position.
- Drug testing may be required for the position.
- Must possess or be able to obtain a U.S. Government security clearance.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Monday to Friday
Experience:
- IT: 3 years (Required)
Ability to Commute:
- Madison, AL 35756 (Required)
Ability to Relocate:
- Madison, AL 35756: Relocate before starting work (Required)
Work Location: In person