Restaurant Shift Leader

POSITION SUMMARY

A Shift Leader is the first real step into leadership at Tito’s. When you’re the leader on duty, you set the pace, hold the standard, and take care of the team and the guest — every shift, the same way. This is not a crew job with a title. It is the first rung on a ladder that ends with running your own store as an Owner-Operator.

We hire Shift Leaders to grow into managers, and we develop managers to grow into owners. If you want a paycheck, this isn’t the role. If you want a path, keep reading.

THE PATH — WHY THIS ROLE IS A BIG DEAL

Every Owner-Operator at Tito’s started by leading a shift. This is where it begins.

Crew - where you start

Shift Leader - lead the floor

SMIT - train to manage

Store Manager - run the store

Owner-Operator - six figures / profit split

Prove you can lead a shift, and you earn the chance to train as a Store Manager (SMIT). Run a store to standard, and you earn entry into our Store Owner-Operator (SOO) track — where you operate your own location on a profit split and earn well into six figures a year. Nothing here is given for time served. Every step is earned through results — but the door is real, and people are walking through it right now.

WHAT YOU OWN ON A SHIFT

• Run the floor when you’re the leader on duty — you’re on a station serving guests, keeping orders moving, and setting the pace by example.
• Hold the line on brand standards across all 7 Key Business Drivers: Quality, Speed, Accuracy, Hospitality, Cleanliness, Value, and People.
• Coach crew in the moment — catch what’s off and correct it to standard, on the spot.
• Open or close the store to checklist standard, including cash handling and drawer accountability.
• Handle guest issues directly and make it right before the guest leaves.
• Step onto any station when the rush calls for it — you lead by doing, not by watching.
• Protect food safety and cleanliness as non-negotiables, not afterthoughts.
• Lead by working, not by managing paperwork. Shift Leaders do not hire, fire, discipline, or write schedules — those calls belong to the Store Manager.

DUTIES & RESPONSIBILITIES

• Set the energy on every shift — eye contact, a smile, real hospitality, and a team that feels it.
• Execute opening, closing, and line-check procedures completely and on time.
• Keep speed of service, order accuracy, and food quality at standard during your shift.
• Train and certify crew on station SOPs and support recertification.
• Complete shift documentation accurately — logs, handoffs, and any incident reporting.
• Communicate clearly with the Store Manager on what went well, what broke, and what needs attention.

WHAT WE’RE LOOKING FOR

• Reliable. You show up, on time, ready — every shift. The team can count on you.
• You’ve owned something — a problem you solved, a team you helped, a process you improved. It doesn’t have to be in a restaurant.
• Calm under a rush. When it gets loud and fast, you steady the room instead of adding to the noise.
• You genuinely like people — both the guests you serve and the teammates beside you.
• Coachable. You ask questions, take feedback, and actually apply it.
• You want to grow. You’re not looking for a shift — you’re looking for a path.

COMPENSATION & GROWTH

• $22–$30 per hour in total earnings — base wage plus tips. Base wage starts with a $2.00 per hour raise upon promotion to Shift Leader, up to $18.00 per hour. Tips are paid on top of base wage and vary by location, shift, and volume.
• Shift Leaders work tipped stations alongside the team and share in the restaurant tip pool.
• Pay reviews every April and October, tied to your job scorecard. No scorecard, no raise.
• Raises of up to $0.50 per review period at manager discretion, based on scorecard results.
• A clear, earned path to Store Manager and Store Owner-Operator.
• Shift meal benefit plus team discounts.
• Paid time off and 401(k) with company match (eligibility per plan terms).
• Hands-on development from your Store Manager — we invest in the people we’re building toward ownership.

PHYSICAL REQUIREMENTS

• Extended periods of standing during shifts (6–8 hours).
• Ability to lift up to 50 pounds.
• Comfort working in a fast-paced kitchen and service environment.

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Work Location: In person

Salary : $22 - $30