DIRECTOR, OPERATIONS & LOGISTICS

Woman-run and owned since 1989, Title Nine has been outfitting and inspiring women to take risks both big and small, lead in their communities, and seek their own adventures. 

About the Role 

T9 is looking for a Director, Operations and Logistics to join our team. Reporting directly to our CFO/COO, the Director, Operations and Logistics will be responsible for taking Title Nine’s company strategies and turning them into actionable operating efficiencies in our Distribution Center while also providing oversight to our Customer Support Team. With an overall focus on operational excellence, inventory integrity, and continuous improvement as Director, Operations and Logistics you will be hands-on owning the full lifecycle of goods - from inbound receipt to final-mile delivery, while providing support, resources, and knowledge to your team. 

This is a full-time (Mon-Fri), on-site role working primarily at our Distribution Center in Richmond, CA, with regular weekly visits to our Company Headquarters in Emeryville, CA.

Key responsibilities include: 

• Establish and execute the strategic direction for Title Nine’s distribution, warehousing and logistics functions, ensuring efficient and effective processes. 

• Collaborate with Title Nine’s leadership team to provide expertise and guidance on supply chain activities.

• Drive operational efficiency in the DC by optimizing labor planning, warehouse organization and inbound and outbound logistics 

• Ensure departmental goals, budgets and project plans are inline with company goals and objectives, with heavy emphasis on reducing cost per shipment and improving order cycle time. 

• Partner with other departments (e.g. Marketing, IT, Inventory Planning, Finance) to deliver operations resulting in a best in class experience for our customers. 

• Leverage systems (WMS/ERP), processes, documentation and metrics to lead, empower, mentor and coach the DC and Customer Support leadership through day-to-day  activities. 

• Track, record and analyze daily / weekly / monthly key performance metrics vs plan. Adjust operations as necessary to ensure that the Operations function  contributes to achieving company goals.

• Own vendor relationships and negotiate key contracts related to Fulfillment (ie. warehouse supplies),  Logistics (ie. small parcel carriers) and Customer Service (CX Platform). 

• Oversee all domestic inbound transportation, outbound parcel/LTL shipping and returns freight, including developing routing, packaging and ship method strategies that balance cost and customer satisfaction. 

• Own and analyze total freight spend; identify drivers of cost increases and recommend corrective actions

• Design and implement an inventory control strategy (including cycle counting programs) that reduces discrepancies, improves accuracy and strengthens operational efficiency

• Partner with the IT department to troubleshoot operational issues and drive technology enhancements, automation opportunities, and system improvements that increase scalability and efficiency

• Provide high level oversight to the Customer Service function, ensuring the team has the necessary resources and support top level customer experience. 

• Perform additional related duties as assigned 

About You 

• 10 years of related experience, including 3 years in leadership.  Previous experience in a high volume warehouse, distribution center, or e-commerce fulfillment environment is required

• Extensive knowledge of principles, procedures and best practices in, logistics, distribution, warehousing, inventory control, returns processing. 

• Ability to work at a “hands on” level, problem solving and supporting the daily DC operations, while also bringing a strategic point of view for overall operational excellence and mid to longer term resource allocation and prioritization.

• Strong proficiency in Warehouse Management Systems (WMS) and ERP logic 

• A customer-centric mindset that understands how DC performance directly impacts the end user. 

• Strong management and leadership skills with a track record of successfully developing high-potential employees in a warehouse setting. 

• Excellent analytical and creative-problem solving skills, strong ability to work with data to drive insights and decisions 

• Ability to successfully navigate tough discussions, manage through ambiguity and hold stakeholders accountable 

• Highly collaborative and works with others in a manner that fosters a results-focused culture where people want to do their best. Equally comfortable working with executive leaders as you are working with line-level staff 

• Experience managing both exempt and non-exempt workforce management; experience with mulit-lingual workplaces is a plus 

• Direct experience with parcel carriers, including rate negotiation  and performance evaluation, is strongly preferred

• Strong attention to detail with the ability to multitask and manage competing priorities

• Proficiency with MS Office, Google Suite, ERP, and WMS platforms 

Our Benefits

• Medical, Dental, Vision, and Life Insurance

• Unlimited Paid Time Off plus 14 paid Holidays (including your birthday!)

• 401(K) with employer match

• Paid Parental Leave policy

• The Title Nine Product Knowledge program: where you’ll receive free T9 products for your first 12 months (to get you up to speed on our product line)

• A generous employee discount on Title Nine Products and other industry “Pro Deals”

• A Bike Bucks & Carpooling rewards program

Salary : $150,000 - $170,000